AutoZone Auto Parts
🚗 Auto & Repair · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and refused to honor a promotional deal.
Business reply on Google
This is not the impression we want to leave, Raechel. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff members are unhelpful and impolite.
Business reply on Google
This is not the impression we want to leave, Lauren. We want to make sure we are providing excellent service to our customers. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Manager refused to honor warranty for a leaking hazardous battery.
Business reply on Google
This is concerning to hear, J. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Inaccurate website inventory and poor customer service experience.
Business reply on Google
This is not the impression we want to leave, Ryan. We want to make sure that we're providing excellent service over the phone and that we've got our customers covered. We understand how difficult it has been for you to get assistance and we apologize for the inconvenience. If you have any questions or concern, please reach out to us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Store manager falsely accused customer of theft and forced a search.
Business reply on Google
We're so sorry to hear about your husband's experience, Alicia. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you give us a chance to win back your trust and confidence.
employees refused to provide battery installation and engine light scanning services
Business reply on Google
We're sorry you did not get the service you needed, Latasha. Our team should always be willing to help customers, and it's disappointing we fell short this time. Please reach out to us at customer.reviews@autozone.com so we can make this right. We hope you give us another chance in the future to give you the proper AutoZone experience.
Staff ignored customer and refused to provide assistance at the counter.
Business reply on Google
We should always be ready to help you out, Nancy. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Staff refused to charge battery after inaccurate testing results.
Business reply on Google
We're sorry you did not get the service you needed, James. We are always listening to your feedback and would love to hear more about your experience. You can reach out to us at customer.reviews@autozone.com. We hope you give us another chance in the future to give you the proper AutoZone experience.
Employee provided rude service and failed to assist with part identification.
Business reply on Google
We're sorry to hear about your negative experience, Miquel. Every customer should be treated with dignity and respect, and it's disappointing we fell short this time. Please send us an email at customer.reviews@autozone.com so we can make things right. We hope we can regain your trust and confidence.
staff refused to perform the promised battery replacement service
Business reply on Google
This is never the impression we should leave, Justin. Please reach out to us at customer.reviews@autozone.com. Being knowledgeable about auto parts and providing the best customer experience is what AutoZone is all about. We hope you give us a chance to win back your trust and confidence.
Staff member was unhelpful and inventory information was inaccurate.
Business reply on Google
This is not the impression we want to leave, Nat. We want to make sure we are providing excellent service and the that we're carrying best selection of automotive products. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to earn back your confidence.
Employees were unfriendly and appeared annoyed by customers
Manager provided incorrect warranty information and displayed unprofessional behavior.
Business reply on Google
We're sorry to hear you've had a difficult time getting help with a part warranty, Vern. We are forwarding this to the appropriate team right away and will look into this further. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope we can regain your trust and confidence.
Staff members are consistently rude and unhelpful to customers.
Business reply on Google
Hello, we're sorry to let you down. Our goal is to provide you with the best product selection and customer service, and it seems like we missed the mark. Please reach out to us at customer.reviews@autozone.com so we can make this right. We hope you give us another chance to win back your trust and confidence.
Staff members were disrespectful and unhelpful regarding product inquiries.
Business reply on Google
We're sorry you didn't have a great experience with us, Aliyah. Our team should always be willing to help customers, and it's disappointing we fell short this time. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
Staff refused to assist with diagnostic equipment usage
Business reply on Google
We're sorry you did not get the service you needed, Marcia. We are always listening to your feedback and would love to hear more about your experience. You can reach out to us at customer.reviews@autozone.com. We hope you give us another chance in the future to give you the proper AutoZone experience.
Store refused to accept a return for an unused item.
Business reply on Google
We should always be ready to help you out, Hibbard. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Staff refused to assist with battery installation and provided poor service.
Business reply on Google
We're sorry to hear about this, Gregory. Customer service is our priority and you should always get prompt, courteous assistance from our team. Thank you for sharing your feedback. We are always improving and hope you give us another chance to take care of your automotive needs. Thank you for choosing AutoZone.
staff members displayed poor attitudes and unhelpful behavior