Avis Car Rental
🚙 Rental Cars
total experiences
replied on google
Most reported issues
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Experiences
Unable to return car after hours, incurring fees and missed travel.
Business reply on Google
Logan, we are truly sorry for the frustration and significant inconvenience this caused you. Our Downtown Miami location does close early at 2:00 PM on Sundays, and we deeply regret that this information was not communicated to you clearly. Thank you for taking the time to provide this feedback, as it helps us improve. -Vee
Car rental agency ruined Father's Day due to multiple service failures
Faulty car key and poor customer service ruined the rental experience.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #221486” in the subject line. We are happy to help! Xavier
Received damaged car with empty tank, charged for fuel service
Business reply on Google
Hello Vu! That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!~RG
Avis forced 5-star review; cars are filthy, damaged, and unsafe
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Will
Avis did not honor online price and added $300+ in extra charges.
Shuttle service was poor and rental car had a roach infestation
Avis driver was rude and shouted at passengers
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #160383” in the subject line. We are happy to help! Xavier
Shuttle no-show, long wait, no car, faulty car, and fuel charge
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #144378” in the subject line. We are happy to help! Xavier
Long wait for shuttle and unclean car with maintenance lights on
Business reply on Google
Hi Hazim, we’re sorry to hear about your experience and apologize for the extended wait time for the shuttle, the crowded conditions at the downtown office, and the vehicle condition you encountered. We’d like the opportunity to review this further. Please email us at socialinfo@avis.com with your reservation or rental agreement number, name of renter, details of your review, and include Case #127678 in the subject line. Our team will look into this and follow up accordingly. Thank you for bringing this to our attention. – Dee
Long wait for shuttle, unsafe driving, car issues, and poor customer service
Business reply on Google
Hi Maria. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #127477 in the subject line. -Will
Rental car provided with no gas in the tank
Business reply on Google
Hi Bettye. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #116381 in the subject line. -Nat
Shuttle service infrequent, long lines and wait times.
Business reply on Google
h Marvin. We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. We'll forward your review details to the appropriate team for immediate attention. For further assistance, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #88884 in the subject line. -S.R.
Rude staff, shuttle issues, and anticipated billing problems
Business reply on Google
Hello. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #87047 in the subject line. -Vee