Avis Car Rental
🚙 Rental Cars · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
Reservation was not honored due to lack of vehicle availability
Unavailable reserved vehicle, poor service, and failure to honor promised refunds.
Business reply on Google
We sincerely apologize for the series of issues you encountered and understand how frustrating this must have been. We are also equally sorry to learn of your experience after the rental. We understand how disappointing it is to be advised that your original rate and additional expenses would be addressed, only to feel that those commitments were not fulfilled despite your repeated follow-up efforts. Please email us at socialinfo@avis.com with case #272439 in the subject line so we can look into the handling of your case. Be sure to include the rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Rental counter was closed despite a confirmed pre-paid reservation.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #201139” in the subject line. We are happy to help! Xavier
Reservation was unavailable and staff failed to provide promised communication.
Business reply on Google
Hi Paige, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We’d like the opportunity to review this further. Please email us at socialinfo@avis.com with your reservation or rental agreement number, name of renter, email address, phone number, and include case #176554 in the subject line so we can assist you directly. – Dee
Company failed to provide reserved vehicle and complicates refund process
Business reply on Google
Hi Mahreen. We deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. We understand your frustration. Although we make every effort to ensure vehicle availability for advance reservations, unexpected rental extensions can disrupt our inventory. We are sorry to hear there were complications with your prepaid refund. We are committed to resolving this issue. For further assistance, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #170184 in the subject line. -Bridget
Vehicle provided was dirty, incorrect class, and had warning lights.
Business reply on Google
Paul, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #140023 in the subject line. -Nat
Lack of signage and failure to provide reserved vehicle
Business reply on Google
Hello Adam! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #113189 in the subject line. ~RG
unauthorized charges and booking errors caused by staff negligence
Avis failed to honor a reservation, causing significant travel cancellation costs.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #82774” in the subject line. We are happy to help! Xavier
Avis falsely charged customer for vehicle damage after return
Business reply on Google
Hi MrZilist. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at socialinfo@avis.com with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #77220 in the subject line. -Vee
Rental car reservation cancelled due to lack of vehicle availability
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #73686” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
confirmed car reservation was unavailable upon arrival
Business reply on Google
Hello TR!We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “case #67911” in the subject line. We are happy to help!~RG
Incorrect fuel charges and difficult refund process for rental car
Business reply on Google
Hello Destiny! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “case #58483” in the subject line. We are happy to help!~RG
The rental car was dirty and contained a tick.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #50995” in the subject line. We are happy to help! Xavier
Long wait times and restrictive credit and deposit policies for rentals
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #39014” in the subject line. We are happy to help! Xavier
Rental car was unavailable despite confirmed booking leaving customer stranded
Business reply on Google
Hello Thia'a! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “case #133555” in the subject line. We are happy to help!~RG
Avis failed to provide a reserved vehicle without prior notification.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #859677” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Confirmed vehicle reservations were unavailable upon arrival.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #844964” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
No vehicles available at the rental office upon arrival
Unattended counter and poor condition of rental vehicles
Business reply on Google
Hello Edward! We're so sorry to hear about your poor experience. Please reach out to us at socialinfo@avis.com with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 425603 on all correspondence. ~Susan