Avis Car Rental
🚙 Rental Cars · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
Avis failed to reimburse the promised price difference for a rental.
Business reply on Google
Hi Gayle, we apologize for the vehicle availability at the time of pickup. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to socialinfo@avis.com. Reference case #268961 in the subject line for further review. ~SD
Reservation unavailability, poor vehicle condition, and unexpected excessive charges.
Reservation cancelled and rebooked at double the original price
Customer charged an unjustified cleaning fee for minor dust and sand.
Business reply on Google
Hi Ahmad. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #182385 in the subject line. -Will
Rental location was closed during scheduled pickup time
Avis canceled a car reservation without notice before a trip.
Business reply on Google
Hello Matt! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@avis.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 134930 on all correspondence. We are happy to help! ~Susan
Customer was unfairly charged a cleaning fee for a dirty rental car.
Reserved vehicle unavailable at location with no staff assistance
Customer received a lower vehicle class without a price adjustment.
Business reply on Google
We are so happy to hear that you had a positive experience while renting with us, Clifford Colvard. Thank you for choosing Avis Car—we hope to see you again soon!
customer received a different vehicle class than the one booked
Business reply on Google
Hi CSR_ WW Please send your reservation, rental agreement number, and the name on the rental to socialinfo@avis.com. In the subject line reference social media case #731278. ~SD
Unprofessional staff, dirty rental vehicle, and unsanitary parking lot conditions.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to socialinfo@avis.com. Please include SM #660355 in the subject line.
Avis overbooked vehicles leaving customers with no available cars
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #620470 Hope to hear from you soon! Xavier
Reserved vehicle unavailable and poor condition of provided replacement vehicle.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. JTC
Direct booking price was significantly higher than third-party aggregator rates.
Business reply on Google
Would you please reach out to us at socialinfo@avis.com with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 390927 in the email subject. Thank you! ~Ashley
Unauthorized drop fees charged and vehicle mechanical failure with poor support.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 342624. Hope to hear from you soon! ~MJ
The rental car was unclean and had a persistent engine light.
Business reply on Google
Hello Nancy! We're so sorry to hear about your poor experience. Please reach out to us at socialinfo@avis.com with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 282954 on all correspondence. ~Susan
Customer charged excessive cleaning fee for minor vehicle debris
Business reply on Google
Would you please reach out to us at socialinfo@avis.com with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 255799 in the email subject. Thank you! ~Ashley
unexpected deposit increase and poor vehicle quality
unauthorized charges were applied to the customer account after rental completion
The rental location failed to open at the scheduled time.