Avis Car Rental
🚙 Rental Cars · Grand Rapids
total experiences
replied on google
Most reported issues
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Experiences
Rental car towed due to conflicting parking signage and staff incompetence.
Business reply on Google
Hi Nathan, We are truly sorry to learn that your experience did not meet your expectations. That is certainly not the level of service we want our customers to receive when renting with us. We understand how frustrating it must have been to be told your vehicle was fine to leave in the lot and then later discover it had been towed, resulting in additional time, expense, and inconvenience. To allow us to review your concerns thoroughly, please email us at socialinfo@avis.com with your rental agreement number, the renter's full name, your relationship to the renter (if applicable), a phone number where you can be reached, and a detailed description of what occurred. Please include "SM #291497" in the subject line of your email so we can associate your information with the correct case. Thank you for providing these details. We appreciate the opportunity to look into your concerns and assist you further. We look forward to hearing from you. – Dee
Long wait times, dirty vehicle, rude staff, and unauthorized overcharging.
Business reply on Google
Hi Ammar, We are truly sorry to learn that your experience did not meet your expectations. That is certainly not the level of service we want our customers to receive when renting with us. To allow us to review your concerns thoroughly, please email us at socialinfo@avis.com with your rental agreement number, the renter's full name, your relationship to the renter (if applicable), a phone number where you can be reached, and a detailed description of what occurred. Please include "SM #287882" in the subject line of your email so we can associate your information with the correct case. Thank you for taking the time to share your experience with us. We appreciate your feedback and hope to have the opportunity to restore your confidence by providing you with a better rental experience in the future. – Dee
Rental car was unavailable despite having a confirmed reservation
Rental car booking cancelled by location due to lack of availability
Business reply on Google
Hello Harish! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@avis.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 115701 on all correspondence. We are happy to help! ~Susan
Location consistently denies vehicle availability despite visible inventory.
Business reply on Google
Hi Angie. We deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. We understand your frustration. Although we make every effort to ensure vehicle availability for advance reservations, unexpected rental extensions can disrupt our inventory. We are committed to resolving this issue. For further assistance, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #99636 in the subject line. -S.R.
Rental denied due to payment method policy and difficult cancellation process.
Business reply on Google
Hi Andrea. We deeply regret that you had a negative experience with our front-line agents. We will escalate the details of your review to the relevant team for thorough investigation and resolution. For further assistance, please email us at socialinfo@avis.com with your reservation number, screenshot of this review, and Case #83143 in the subject line. -Roman
Unexpected overcharges and long wait times for a rental vehicle.
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at socialinfo@avis.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #81557 as well. Thanks Blake
Customer was overcharged significantly without explanation or resolution from customer…
Business reply on Google
Chris, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at socialinfo@avis.com, including your reservation number, name of the renter, relationship to the renter (if applicable), and Case #81556 in the subject line. -◈Roman|ABG Social Media Representative|🚗 🌅
Customer was repeatedly charged unauthorized miscellaneous fees for vehicle rentals.
Customer reports repeated unauthorized billing and unprofessional conduct by staff.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #77120” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Rental vehicle provided was damaged and had multiple mechanical safety issues.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #51663” in the subject line. We are happy to help! Xavier
Staff provided poor service and vehicle was in poor mechanical condition.
Staff left desk unattended and allowed customers to cut in line
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36597” in the subject line. We are happy to help! Xavier
unauthorized and duplicate weekly charges applied to rental account
Staff was absent and provided poor service during the rental process.
Business reply on Google
Hello Jake! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “case #28163” in the subject line. We are happy to help!~RG
Reserved vehicle was unavailable and staff failed to provide assistance
Business reply on Google
Sean, we deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. We understand your frustration. Although we make every effort to ensure vehicle availability for advance reservations, unexpected rental extensions can disrupt our inventory. We are committed to resolving this issue. For further assistance, please contact us via email at socialinfo@avis.com, including your reservation number and case #26191 in the subject line. -Vee
Staff member was rude and refused to honor the rental reservation.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email and list “SM #872905” in the subject line. We are happy to help! Xavier
Employee was rude, dismissive, and refused to assist with reservation issues.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email and list “SM #872864” in the subject line. We are happy to help! Xavier
The rental car facility had a strong, foul odor.
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at socialinfo@avis.com with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#842992 as well. Did you rent with another car company or from another location? Thanks Blake
Reserved vehicle was unavailable and staff provided rude customer service
Business reply on Google
Hello We are sorry to hear that you are not happy with your rental experience. Please email us at socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case #321941 Thanks Blake