Avis Car Rental
🚙 Rental Cars · Miami
total experiences
replied on google
Most reported issues
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Experiences
Staff member was disrespectful and refused to speak with customer service.
Business reply on Google
Hi Kareem, we sincerely apologize for the rude treatment you received from our front-line agent. Such behavior is unacceptable and does not reflect our standards. To further assist you, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #306404 in the subject line. -S.R.
Excessive wait times for shuttle and car collection at Miami branch.
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! *Izzy
Avis failed to provide documentation or clarity regarding a deposit refund.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #227288” in the subject line. We are happy to help! Xavier
Inability to return rental car after hours caused significant financial loss.
Business reply on Google
Logan, we are truly sorry for the frustration and significant inconvenience this caused you. Our Downtown Miami location does close early at 2:00 PM on Sundays, and we deeply regret that this information was not communicated to you clearly. Thank you for taking the time to provide this feedback, as it helps us improve. -Vee
Inaccurate operating hours and poor reservation management caused significant travel…
faulty vehicle provided and poor customer service experience
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #221486” in the subject line. We are happy to help! Xavier
Vehicle provided was damaged, unclean, low on fuel, and incorrectly charged.
Business reply on Google
Hello Vu! That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!~RG
Staff coerced reviews and provided vehicles in poor, unsafe condition.
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Will
Shuttle failed to arrive after a two hour wait
Business reply on Google
Hello Brenda, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #193294 in the subject line so we can track this. *Izzy
Deceptive pricing practices and unauthorized additional charges during car rental
rental vehicle was infested with cockroaches
Excessive wait times, lack of vehicle availability, and incorrect fuel charges.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #144378” in the subject line. We are happy to help! Xavier
Inaccurate fuel and mileage charges combined with long wait times.
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at socialinfo@avis.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#130835 to the email as well. Thanks Blake
Long shuttle wait, disorganized office, and unclean vehicle with maintenance issues.
Business reply on Google
Hi Hazim, we’re sorry to hear about your experience and apologize for the extended wait time for the shuttle, the crowded conditions at the downtown office, and the vehicle condition you encountered. We’d like the opportunity to review this further. Please email us at socialinfo@avis.com with your reservation or rental agreement number, name of renter, details of your review, and include Case #127678 in the subject line. Our team will look into this and follow up accordingly. Thank you for bringing this to our attention. – Dee
Long shuttle wait, unsafe driving, and poor vehicle condition provided.
Business reply on Google
Hi Maria. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #127477 in the subject line. -Will
Rental vehicle provided with an empty gas tank
Business reply on Google
Hi Bettye. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #116381 in the subject line. -Nat
Incorrect fuel charges and unprofessional shuttle driver behavior.
Business reply on Google
We are very sorry for the billing frustration and the unacceptable conduct of our shuttle driver. We are glad the fuel refund was eventually processed, but we agree that it should have been seamless. Please email us at socialinfo@avis.com with case #97615 in the subject line so we can ensure the report about the shuttle driver was submitted. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Avis shuttle failed to arrive after a three hour wait
Unreliable shuttle service and unprofessional staff behavior
Business reply on Google
Hello. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at socialinfo@avis.com with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #87047 in the subject line. -Vee
The rental car was damaged and the guaranteed upgrade was denied.
Business reply on Google
We apologize that you were given a vehicle that was dirty, damaged, ad a screw in the tire. )Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to socialinfo@avis.com. Reference case #79521 in the subject line for further review. ~SD