Avis Car Rental
🚙 Rental Cars · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
company failed to disclose credit check requirements for vehicle rental
The rental location closed earlier than the posted business hours.
Business reply on Google
We apologize that the location closed before the time they advised that it would. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to socialinfo@avis.com. Reference case #173229 in the subject line for further review. ~SD
The business is not open during the posted operating hours.
Business reply on Google
Hi Anthony. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #112526 in the subject line. -Bridget
Staff member was unprofessional, used verbal abuse, and refused vehicle cleaning.
Business reply on Google
We are deeply concerned to read about your experience. Being yelled at or spoken to with profanity is absolutely unacceptable and goes against every standard of professional service we uphold. Regardless of arrival time, every customer deserves to be treated with respect and provided with a clean, well-maintained vehicle. Please email us at socialinfo@avis.com with case #91809 in the subject line so we can have conduct an internal review. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Rental location failed to provide reserved vehicles and refused immediate refunds.