Avis Car Rental
🚙 Rental Cars · Rockford
total experiences
replied on google
Most reported issues
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Experiences
Reservation was incorrectly cancelled by the rental location staff
Business reply on Google
Hi Janelle, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding your reservation not being honored despite receiving confirmation and the experience you had at the location. We’d like the opportunity to review your request thoroughly. Please email us at socialinfo@avis.com with your rental or reservation details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, your relationship to the renter (if applicable), and include case #270325 in the subject line. – Dee
Rental car had multiple mechanical issues and staff refused vehicle exchange
Hidden credit check requirements and price discrepancies caused rental denial.
Business reply on Google
Hello Clarke! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@avis.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 105310 on all correspondence. We are happy to help! ~Susan
The company failed to refund the deposit for rental car seats.
Customer charged for extra day despite verbal agreement on return time
Rental car reservation was cancelled without a replacement vehicle provided
Business reply on Google
Hello Rhonda! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@avis.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 41134 on all correspondence. We are happy to help! ~Susan
Unjustified cleaning fees and incorrect charges for rental car services.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #792609” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental van was dirty and had faulty windshield wipers.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 636723 Hope to hear from you soon! Xavier
Customer charged for an extra full day after late return
Business reply on Google
Lancelot We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at socialinfo@avis.com with additional details. Be sure to provide your reservation # and in the subject line reference case #730750~Autumn~
Vehicle was dirty and staff falsely accused customer of causing damage.
Business reply on Google
Hello Kevin! We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to socialinfo@avis.com please include SM #705795 in the subject line. ~RG
Vehicle was dirty and customer was wrongly charged for smoking
Business reply on Google
Juamual ,We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at socialinfo@avis.com with additional details. Be sure to provide your reservation # and in the subject line reference case #695930~Autumn~
Rental vehicle provided with dangerous tires and no emergency equipment.
Business reply on Google
Hi Andreas, We are so sorry to hear about your experience! Please email us at socialinfo@avis.com with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 647728 Hope to hear from you soon! -Aisha
Staff refused to assist customer and dismissed pre-paid rental bookings.
Business reply on Google
Hi Kristeen Please send your reservation, rental agreement number, and the name on the rental to socialinfo@avis.com. Please reference social media case #6304749. ~SD
Customer charged an unfair cleaning fee for pet hair.
Business reply on Google
Hi Pattie Please send your reservation, rental agreement number, and the name on the reservation to socialinfo@avis.com. Please reference social media case #585651. ~SD
Vehicle provided with dangerous bald tires and poor customer service response.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #571894 Hope to hear from you soon! Xavier
Customer was falsely charged a cleaning fee for smoking.
Business reply on Google
Hello Monique! We apologize for any issues that you encountered. Please email us the following to socialinfo@avis.com reservation/rental agreement number, name listed along with the details. Please include SM case #528765 in the subject line.~RG
customer was not informed of a rental rate increase upon extension
Business reply on Google
Hello Jibreel! We're so sorry to hear about your poor experience. Please reach out to us at socialinfo@avis.com with the details of your experience and your rental agreement/reservation number, so we can get this reported. Also, please refer to your SM post # 236720 on all correspondence. ~Susan
Unauthorized tire damage charge applied months after vehicle return
Customer faced unexpected payment issues and poor service at rental desk.
Vehicle was dirty and paid services failed to function correctly.