Avis Car Rental
🚙 Rental Cars · Sacramento
total experiences
replied on google
Most reported issues
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Experiences
Avis cancelled the customer's car reservation without offering assistance.
The reserved vehicle was not available at the scheduled pickup time.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@avis.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #149060” in the subject line. We are happy to help! Xavier
Staff provided poor service, long wait times, and gave away reservations.
Reserved vehicle was unavailable and staff was rude
Business reply on Google
We sincerely apologize for the frustration and inconvenience this has caused. Arriving to find your reserved vehicle unavailable is unacceptable, and we are equally concerned by your report of unprofessional service at our front desk. Please email us at socialinfo@avis.com with case #103069 in the subject line so we can look into this. Be sure to include the Avis reservation confirmation/rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Staff were unresponsive, lazy, and delayed in providing service.
Business reply on Google
We apologize for the inconvenience you encountered when checking out your rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to socialinfo@avis.com. Reference case #100960 in the subject line for further review. ~SD
Long wait times and unprofessional staff behavior at the rental desk.
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental and for our agent's attitude. Please email us at socialinfo@avis.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #89120 as well. Thanks Blake
unauthorized charges and failure to return the security deposit
Staff member exhibited rude and unprofessional behavior during rental transactions.
Business reply on Google
Amirabbas, we're truly sorry to hear you were treated rudely. That is completely unacceptable, and we deeply regret that your experience with our front-line agents was negative. We will immediately forward the details of your review to the appropriate team for thorough review and action. For further assistance, please contact us via email at socialinfo@avis.com, including your reservation number, details of your experience, and case #56264 in the subject line. -Roman
Staff were rude and unprofessional regarding rental agreements.
Business reply on Google
Hello Sarah! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “case #35920” in the subject line. We are happy to help!~RG
Reserved vehicle was unavailable and staff provided unprofessional service.
Business reply on Google
Hello Besmillah! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #876966” in the subject line. We are happy to help!~RG
Inconsistent rental policies and pricing led to a denied reservation.
Business reply on Google
Hi, Shawn. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #870916” in the subject line. We are happy to help! ~HP
The rental truck had multiple mechanical and equipment failures.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #865018” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff refused reserved vehicle type and provided dishonest service
Business reply on Google
Hi, Kathy. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #864886” in the subject line. We are happy to help! ~HP
Staff attempted to charge fraudulent cleaning and maintenance fees.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at Socialinfo@avis.com and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 847353. We look forward to resolving your issue. Carter
Staff are rude and unresponsive regarding payment processing and contract renewals.
Business reply on Google
Ahmad We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at socialinfo@avis.com with additional details. Be sure to provide your reservation # and in the subject line reference case#837749~Autumn~
Reserved vehicle was unavailable despite prior confirmation by staff
Limited vehicle availability and lack of staff knowledge regarding EV range
Business reply on Google
Hello Tara! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@avis.com. Include details of the issue in the email and list “SM #815424” in the subject line. We are happy to help!~RG
Staff refused rental due to incorrect license status verification
Business reply on Google
Pierre We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at socialinfo@avis.com with additional details. Be sure to provide your reservation # and in the subject line reference case #796478~Autumn~
Long wait times and failure to provide the reserved vehicle type.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to renter if applicable, and confirm your phone number to socialinfo@avis.com Include details of the issue in the email and list “SM #792627” in the subject line. We are happy to help! Xavier
Staff refused service and denied valid refund for early rental return
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to renter if applicable, and confirm your phone number to socialinfo@avis.com Include details of the issue in the email and list “SM #787474” in the subject line. We are happy to help! Xavier