Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Atlanta
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unauthorized charges occurred after a bank clerk handled the customer card
Business reply on Google
We appreciate you sharing your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stella
Inability to contact branch or book notary appointment online.
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Bank representative exhibited unprofessionalism and indifference toward the customer.
Business reply on Google
Thanks for letting us know how helpful Ariel was during your recent financial center visit. We are disappointed to hear about your experience yesterday and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^travis
Bank staff refused to cash a valid check and lied about verification.
Business reply on Google
Hello. I sincerely apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^daniel
Bank staff failed to scan documents correctly and lacked professional competence.
Excessive wait times and unprofessional staff behavior at the branch.
Business reply on Google
Hi, Caroline. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Customer experienced discrimination by a staff member at the bank.
Business reply on Google
Hello Maria. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^cindy
Bank of America charged an unauthorized fee for cashing a check.
Business reply on Google
Thanks for the feedback. If you'd like to connect with us, please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Excessive wait times for bank transactions at this location.
excessive wait times due to inefficient staff performance
Business reply on Google
Hello, Israel. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^guillermo
Staff refused wire withdrawal and exhibited discriminatory behavior toward customers.
Business reply on Google
Hi, Chukwudi. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph
Bank teller lacked the specific currency requested by the customer.
long wait times and incompetent staff service
Long wait times due to insufficient staffing at the branch.
Long wait times due to insufficient staffing at the branch.