Bank of America Financial Center
💳 Finance & Insurance · Boston
total experiences
replied on google
Most reported issues
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Experiences
Staff made inappropriate comments and personal questions
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^john
Staff made inappropriate personal comments during service interaction
Business reply on Google
Hello. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^adrian
Unprofessional comments made by staff during interaction
Business reply on Google
Hello Santi, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
International wire transfer held due to lack of communication, incurring fees.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Brenda
Bank staff unhelpful, pushing online banking instead of in-person service
Business reply on Google
We are sorry that we did not meet your expectations and sincerely appreciate you taking the time to share your feedback with us. Should you require further assistance or wish to provide additional details, please reach out to a member of our Social Media Client Care team on https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^maribel
Bank refused service 40 minutes before closing time
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Online banking customer service unable to verify account or update contact info
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Bank shorted money and did not help with recovery
ATM card reader is broken