Bank of America (with Drive-thru services)
💳 Finance & Insurance · Charlotte
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer waited over an hour past appointment time.
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jose
Bank of America provides very bad service and avoids doing work.
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. We’re very sorry that this happened to you. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Staff were unhelpful and rude to the customer
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^john
Bank of America branch repeatedly unable to provide notary service.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^jessika
Long wait time due to understaffing and unhelpful tellers.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
Long wait times due to understaffing at cash counter
Business reply on Google
Hi. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Bank refused to cash a check from an affiliated company
Business reply on Google
Hi Christopher. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Warren
Teller shorted customer cash and manager was unhelpful
Business reply on Google
We're disappointed to hear that your experience with Rafael and Raymond wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^maribel
Long wait for wire transfer due to staff shortage
Business reply on Google
Hello Ayappa, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Unkind and disrespectful attitudes from staff
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^armando
Long wait times for basic banking transactions
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
Customer service unreachable for account issue after multiple attempts
Business reply on Google
Hello. Robert. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Unprofessional and rude tellers at the bank branch
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^melisa
Teller allowed business people to cut in line ahead of other customers.
Business reply on Google
Hi, Ciara. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Customer waited over 90 minutes for a transfer
Business reply on Google
Hi, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may also visit https://www.bankofamerica.com/foreign-exchange/wire-transfer.go for info on international wire transfers. ^chris
Long wait times for wire transfer
Business reply on Google
Hi, Sridhar. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Long wait times due to understaffing at the bank branch
Business reply on Google
Hi Rick, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam
Long wait times for deposits at the bank branch
Long wait for a simple pin change
Customer waited 30 minutes for debit card replacement, then left.