Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Columbia
total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited aggressive behavior and blocked the customer's vehicle.
Business reply on Google
Hi Robert. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
The drive-thru window was closed, causing long wait times inside.
Business reply on Google
Hi Delia. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
customer support failed to resolve account issues after long wait times
Business reply on Google
Hello Tori. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^maria
excessive wait times due to understaffing at the bank
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^michael
Excessive wait times due to understaffing and closed drive-through lanes.
Business reply on Google
Hi, Steve. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lore
The bank places long holds on certified check deposits.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
business line is used by non-business customers causing delays
Business reply on Google
Hello Brandon. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Nicole
Bank teller error resulted in a missing deposit of 2700 dollars.
Business reply on Google
Hi, Jennifer. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Inaccurate teller cash handling and inconsistent branch operating hours.
Business reply on Google
Thanks for the feedback, Corey. Should you wish to connect & further discuss, please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Staff provided false information to pressure customer into opening an account.
Business reply on Google
Hello Mikayla. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank staff improperly retained a check during a cashing attempt.
Business reply on Google
Hi Rocio, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Long wait times due to reduced teller windows after branch remodel
Business reply on Google
Hello Amy, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Bank charges excessive check cashing fees exceeding state legal limits
ATM malfunction caused a significant delay in processing a cash deposit.
Teller denied cash back access based on alleged racial discrimination
Bank failed to disclose down payment requirements for relative property purchase
Excessive wait times and aggressive sales tactics to cash a check.
Reduced branch operating hours and poor customer support.
The branch manager and staff exhibit rude and arrogant behavior.
The bank branch is understaffed with insufficient teller availability.