Bank of America Financial Center
💳 Finance & Insurance · Los Angeles
total experiences
replied on google
Most reported issues
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Experiences
Bank customers are being charged for parking while using the ATM.
unauthorized charges and account mismanagement by branch staff
Business reply on Google
Hi Jason. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank failed to assist victim during a violent robbery.
Business reply on Google
Hello Jacky. We’re very sorry to hear about your experience. The safety and well-being of our clients and employees are important to us. If you have any questions we can help with, you can connect with our Social Media Client Care team on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ana
Bank charges customers for parking while using the ATM.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^viviana
Staff provided incorrect information and were dismissive of customer needs.
Business reply on Google
We apologize for the experience and we appreciate you taking the time to let us know. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ rosa
The bank manager provided poor service to the customer.
Business reply on Google
We'd like to hear more about your experience with Manny so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, Zip code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^jasmine
Long wait times due to insufficient staff at open counters.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Excessive wait times due to understaffing and poor management.
Business reply on Google
Hi Neo. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines
Bank charged an eight dollar fee to cash their own check.
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our check cashing services. ^jennifer
The bank manager provided poor customer service.
Business reply on Google
Hello, we'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Unauthorized individual blocking parking spaces and harassing customers
Staff are unprofessional, unhelpful, and exhibit discriminatory behavior toward customers.
long wait times due to understaffing at the bank branch
Bank customers are denied parking access in favor of public parkers.
Long wait times due to insufficient open counters.
Parking attendant harassed customer and demanded unauthorized parking fees