Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Nashua
total experiences
replied on google
Most reported issues
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Experiences
Excessive hold time prevented reaching customer service.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Erika
unprofessional staff and long wait times at the bank branch
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^melisa
App fails to show recent expenses and automatic payment setup delayed.
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Customer received poor service after twenty years of banking.
Business reply on Google
Hello Dave, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
ATM cash deposit machines are frequently out of service
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
Staff caused public embarrassment during a routine cash withdrawal transaction.
Business reply on Google
Hello Jacqueline. I'm sorry to hear about the experience at our financial center. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Branch staff failed to resolve account issues and redirected to phone support
Business reply on Google
Hello, Jacob. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
The bank charges an eight dollar fee to cash personal checks.
Business reply on Google
Hi, Jeff. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
Bank branch closed unexpectedly without prior customer notification.
Business reply on Google
Hi Dick. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
The bank branch is closed during posted business hours.
Business reply on Google
Hi Jeff. We apologize for any inconvenience. And we’ll certainly be sharing your feedback with our leadership team. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ^susan
customer unable to reach helpful staff regarding account issues
Business reply on Google
Hi, Cora. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Lack of privacy and inability to receive same-day account assistance.
Unhelpful staff and limited availability of banking specialists.
Bank teller was rude and unhelpful regarding a scam report.
Incorrect overdraft fees and poor ATM and branch service availability.
Customer experienced long wait times and lack of staff communication.
Long wait times and refusal to accept cash deposits for non-customers.
Long wait times due to insufficient staffing and limited operating hours.
Bank refused to cash a check or issue a cashier's check.
The bank branch has long wait times and insufficient staffing levels.