Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Nashville
total experiences
replied on google
Most reported issues
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Experiences
The bank branch has insufficient staffing and long wait times.
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Understaffed branch resulting in poor customer service for business accounts.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
unhelpful staff and long wait times at the bank
Business reply on Google
Hello Eddie, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lilly
Staff at the branch exhibited discriminatory behavior toward the customer.
Business reply on Google
Hello. Alexis. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Long wait time and discriminatory service by bank staff
Business reply on Google
Hi Tonya. Thanks for reaching out to us and bringing this to our attention. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. Thank you. ^david
excessive wait times and unprofessional staff behavior at bank branch
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Torrence
Bank staff provided incorrect information regarding account co-signing requirements.
Business reply on Google
Hello, Devin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Staff publicly disclosed sensitive customer information and denied private consultation.
Business reply on Google
Hello Mari, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
ATMs are frequently non-functional and wait times are excessive.
Business reply on Google
Hi Daniel, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
long wait times due to insufficient staffing at the bank branch
Business reply on Google
Hi Liisa. We appreciate you coming in and apologize for your wait time. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel
Long wait times and poor customer service from management
Excessive wait time due to slow service at the teller counter.
Long wait times and insufficient staffing at the bank branch.
Long wait times due to insufficient staffing at the bank branch.
Long wait times, incorrect information, and unprofessional staff behavior.
Long wait times due to insufficient open service windows
Long wait times due to insufficient staffing at the branch.
Excessive wait time due to poor queue management by staff.
Long wait times due to insufficient staffing at the bank branch.
Long wait times and unhelpful staff at the bank branch.