Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Raleigh
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank employee provided poor customer service
Excessive wait times for customers without appointments
Business reply on Google
Thanks for sharing feedback about your recent experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jennifer
inefficient service and inability to access change for business account
Business reply on Google
Hello,Ria. Hi. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^erika
Difficulty scheduling appointments for account assistance at this location.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex
Long wait time due to insufficient staffing at the branch.
Business reply on Google
Hello Myrna.We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.
Front desk staff exhibited poor attitude and slow service speed.
Business reply on Google
Hi, Jorge. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Staff refused access to restroom facilities for a pregnant customer.
Business reply on Google
Hello, Lyza. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Employee refused to cash check and exhibited discriminatory behavior
Business reply on Google
Hello Veronica. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Long wait times due to insufficient teller staffing.
Business reply on Google
Hi Juan, we know your time is valuable and apologize for your experience. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Long wait times and lack of phone support at branch.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Understaffed branches result in poor customer service.
excessive wait times and poor queue management at the branch
Long wait times and insufficient staffing at bank branches.
Inconsistent customer service and difficulty with currency exchange requests.
Long wait times due to insufficient staffing at the branch.
Long wait times due to insufficient teller staffing at the branch.
Bank staff were rude and spoke negatively about customers.
Long wait time due to insufficient staffing for wire transactions