Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · Richmond
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times due to understaffing at the bank branch.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on Instagram https://www.instagram.com/bankofamerica/. ^stella
Long wait times for customer service assistance.
Business reply on Google
Hello. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. ^gisselle
Limited operating hours and removal of overnight drop box
Business reply on Google
Hello James. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Staff member displayed rude and condescending behavior during visits.
Business reply on Google
Hello Hunter. We're disappointed to hear that your experience with Alexis wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Customer denied withdrawal due to alleged discriminatory treatment by bank staff.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Employee failed to update address and did not provide temporary card.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines
Excessive wait time for a simple cash withdrawal.
staff failed to assist customer despite low branch traffic
Unfriendly staff and slow service during monthly check cashing.
Bank charges excessive fees to long-term customers
Long wait times due to slow processing
Excessive wait times at the bank branch.