Bank of America Financial Center
💳 Finance & Insurance · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Rude and unhelpful staff
Business reply on Google
Hello, Troy. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Inefficient systems, long wait times, and sour-mood staff
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Customer did not receive account letter after opening an account
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^valerie
Bank refused to provide change for cash to a non-account holder.
Business reply on Google
We are sorry that we did not meet your expectations. We’ll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Disabled veteran received disrespectful and unhelpful service from bank staff.
Business reply on Google
Hi Isa, thanks so much for taking the time to share this feedback with us. We're very sorry to hear of your overall experience while visiting that location and have taken the liberty of ensuring these details are provided to the leadership overseeing that branch. If by chance you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica or send us a private message on Instagram at https://www.instagram.com/bankofamerica/ and we'll be glad to further connect with you. ^matt
Customer has issues with two specific staff members at this branch
Business reply on Google
We value your business and are sorry that you were disappointed, Thalia. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Erika
Teller had a nasty attitude and provided poor customer service.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
Uninformed staff, lengthy wait times, and lack of professionalism
Business reply on Google
Hello Spring. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank branch refused check printing and limited cash withdrawal.
Business reply on Google
Hello, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lilly
Debit card blocked multiple times despite verification
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ ^kayla
Staff member walked out in anger during wire transfer assistance.
Business reply on Google
Hello Patrick, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Bank refused to open account close to closing time.
Business reply on Google
Hi. We apologize for any inconvenience. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank branch closed despite advertised Saturday hours
Business reply on Google
We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.
Staff ignored customer and assisted another due to discrimination
Business reply on Google
Hi Ashley, I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Annette
Bank refused to exchange coins, customer alleges racial discrimination
Business reply on Google
Hello Johnny, I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^michael
Staff refused to count cash before deposit slip was completed
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Credit card dispute resolution process is consistently terrible.
Bank refused to sell quarters due to account type.
Bank refused to exchange cash for a non-account holder.
Agent refused mobile app ID verification for in-person issue