Bank of America Financial Center
💳 Finance & Insurance · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Supervisor was unprofessional and confrontational during a service request
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^valerie
Unprofessional worker and manager at this location
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Bank of America physical locations have long lines and are understaffed.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected Julie. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^valerie
Long wait times due to understaffing and slow tellers
Business reply on Google
Hello, Liz. We're disappointed to hear that your experience was not at the level you expected. Your feedback is important to us. We certainly understand your frustration and appreciate your patience. We'll certainly document your concerns and share them with our leadership team. We may also have some alternatives to help you save time. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^priscilla
Long wait times due to understaffing and non-customers occupying lounge
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Kev
Multiple appointments scheduled for the same time, causing long wait.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
Account frozen without notice, leaving customer stranded and unable to pay bills
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Excessive wait times for cashing transactions
Business reply on Google
Hi. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait due to insufficient open counters
Business reply on Google
Hi. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Staff member refused to help and walked away mid-conversation
Business reply on Google
Hi Kyle. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jenn
Manager was unhelpful and inconsiderate
Business reply on Google
We're disappointed to hear that your experience with the financial center manager wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
Bank closed earlier than advertised, only ATMs available
Business reply on Google
Hi Elizabeth, thanks so much for taking the time to share your review with us. While our Van Ness Financial Ctr location is temporarily closed at this time, we are happy to confirm that more than several of our neighboring locations in that area are operating during their normal business hours. For future reference, you may conveniently view the most up to date operating hours and services for all Bank of America branch and ATM locations nearest you by visiting our Locations page at https://locators.bankofamerica.com. In addition, any new information regarding openings, services and hours, will be updated accordingly on the Locations page in real-time. Should you happen to need any additional assistance, simply reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
Long wait times and inconvenient branch hours due to understaffing.
Business reply on Google
Hi, Molly. We apologize for your experience and value your feedback. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^joseph
Unable to get an appointment after long wait times
Business reply on Google
Hello Robert, It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help https://www.facebook.com/BankofAmerica . ^Rachel
Teller refused to cash check due to name discrepancy on ID
ATM turned off during transaction, rude employees
Long lines and not enough tellers for simple transactions.
Long wait times due to understaffing at the bank
Long lines due to insufficient tellers at peak times
Long wait to fix a payment posted to the wrong credit card