Bank of America Financial Center
💳 Finance & Insurance · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Staff unfamiliar with procedure for processing update status
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ines
Notary made inappropriate comments and was unhelpful to customer
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^alex
Customer complains about bad service at a bank branch
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Aneudi
Nobody answered the phone when customer urgently needed to speak to a manager
Business reply on Google
Hello, if you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Poor service and communication at the bank location
Business reply on Google
Hi, Abhinandan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Manager was rude and aggressive towards customer
Business reply on Google
Hi Michael, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Teller accused of unconscious bias
Business reply on Google
Hi Sondra We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank branch consistently opens late, causing long waits
Poor wait time management and confusing sign-in process at the bank.
Long wait time due to insufficient tellers and poor staff management
Customer waited too long to reset ATM card PIN
Customer waited 30 minutes for an appointment only to be turned away
Mortgage consultant cancelled last minute and did not cancel rescheduled appointment.
Long wait times due to understaffing at bank branch
Unresponsive staff and poor follow-through at the branch.
Bank refused to provide cash in requested denominations
Bank service hit or miss, hard to hear teller.
Bank wasted customer's time with repeated requests for completed task
ATM sound is frightening