Barnes & Noble

The store selection did not meet the customer's needs.

Store has cramped layout, poor lighting, and low quality shelving.

Employees gossiping about a coworker in front of customers

Aisles are too narrow for wheelchair access and prices are high.

Customer reports being racially profiled and followed by store staff.

Books are incorrectly shelved and categorized by store staff.

Customer experienced racial profiling and harassment by store staff.

The store had a limited selection of books and popular titles.

Store requires book purchase to attend author signing event

Staff member inappropriately questioned a customer's book purchase.

Limited book selection and lack of seating for customers.

The store layout is cramped with narrow aisles and limited seating.