Barnes & Noble

Store failed to enforce purchase limits on high-demand items

The item was significantly overpriced compared to other retailers.

The store sells journals featuring AI-generated artwork.

Online order for in-store pickup was unexpectedly canceled.

Staff followed customers and behaved in an unprofessional manner.

Employee harassed customers and falsely accused them of stealing

Staff member followed customers throughout the store causing discomfort

unclear sale policies and poor customer service

Staff member was unhelpful and dismissive toward the customer

Store gave the customer's reserved order to another person

Lack of accessible seating for customers with disabilities

The book was significantly overpriced compared to other retailers.

Broken escalators, poor lighting, and uncomfortable temperature inside the store.

Staff ignored customer for personal conversation and provided rude service.

An employee was rude to the customer and their children.

Staff failed to fulfill order and exhibited rude behavior.

Store does not price match with online competitors

Manager forced customer to move tables despite store being empty

Manager rudely ejected customers for consuming outside food in the cafe.