Barnes & Noble

Employee refused to check stock availability before store opening hours

The store bathrooms are dirty and poorly maintained.

Outdated books in the education and technology section

Staff member caused a scene regarding a misunderstanding in the checkout line.

Staff were rude and failed to offer assistance to the customer.

Customer did not receive promised bonus cash after meeting spending requirements.

Coupon was not accepted for the ordered drink

Store lacks book selection and staff provided poor customer service.

Third-party seller issues and poor in-store customer service experience.

Staff refused to check for books without searching the system.

Staff provided aggressive sales pressure instead of assisting with book lookup.

Staff exhibited judgmental and prejudiced behavior toward the customer.

Staff were aggressive and refused accommodation for a medical condition.

Customer unable to locate staff for assistance in the store.

Unhelpful staff and restrictive return policy for purchased items.

Item out of stock after purchase with delayed refund process

Store cancelled order and refused to honor original purchase price

Unauthorized automatic membership renewal and difficulty obtaining a refund.