Barnes & Noble

unfriendly and dismissive staff behavior toward customers

The customer received poor service over the phone.

The store failed to disclose the non-returnable policy for magazines.

Staff member yelled at a customer regarding store cart usage

Store refused to accept a hundred dollar bill for payment

Cashier unable to provide change for a hundred dollar bill

The store bathrooms were extremely unsanitary and unhygienic.

Customer experienced racist behavior and rude service from store staff.

Store is unkempt and staff are inattentive to customers.

Incorrect book shipped and poor resolution offered for return trip

Manager refused to assist customer and suggested using a competitor.