Barnes & Noble

Staff displayed poor customer service and failed to offer bags.

Staff member allegedly manipulated payment screen to force a tip

The store lighting is too dim for reading.

Store associate displayed unprofessional attitude during order pickup process.

Inaccurate store inventory led to wasted trip and unhelpful staff assistance.

Limited book selection and poor customer service at the store.

Staff member in children's section is aggressive and rude to customers.

Cafe staff member was rude and aggressive toward customers.

Cafe and front desk staff were rude to the customer

The store has a smaller product selection at the new location.

unhelpful staff and poor quality coffee service

Staff refused to honor an expired discount coupon for a purchase.

Inconsistent information from staff prevented the completion of a book order.

Store inventory reduced and prices higher than online competitors.

The smaller store size has resulted in a reduced book selection.

Reduced magazine selection and lack of comfortable cafe seating.

The new store location feels like a cheap replica.