Best Buy
🛒 Retail & Products · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Security guard engaged in discriminatory profiling of a customer
staff provided poor service and lacked product knowledge
Business reply on Google
Hello, Daniel, Thank you for sharing your concerns with the assistance at the Anchorage, AK Best Buy location. We would be glad to investigate your experience if you would like to reach out to us on any of our social media profiles below with Review 173966 Facebook (https://bby.me/PicrXW) X (https://bby.me/ILbWCi) Instagram (https://bby.me/L1OWrZ)
Customer was denied service and treated rudely by store staff.
Business reply on Google
Good Morning, KristaLeigh, We definitely understand how you are feeling after an issue occurred when you arrived in the store to shop. We would be happy to review this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #175946. - Facebook (https://bby.me/Dudlgw) - Twitter/X (https://bby.me/6ZBHG6) - Instagram (https://bby.me/u6wEH3)
Customer was unfairly removed from the store by staff.
Business reply on Google
Hi, Thanks for your review. It's unfortunate that that happened. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 175414 in your message to us. X: https://bby.me/piYEEP Facebook: https://bby.me/i6qv6k Instagram: https://bby.me/A52hyU
customer service requires excessive personal information to answer basic questions
Business reply on Google
Hello, It can be frustrating when you can't call a store. Due to the sheer number of calls that come into the store, we route our calls to our Customer Care line so that customers can speak to someone who can answer their questions while allowing the employees in the store to tend to customers inside the store. All calls are recorded and added your customer profile for a call history, so we do request information such as your name, phone number, and email address to locate your information as needed during your call. If you'd like to formally document your review, please send a private message on social media. Please include Google Review 138361 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff were rude and the business charged unauthorized recurring membership fees.
Staff repeatedly harassed customer while they were shopping in the store.
Business reply on Google
Hi, Mercedes, Thank you for leaving a review. I can understand wanting a comfortable and welcoming shopping environment when coming in to our stores. If you require assistance of any kind, you are welcome to send us a private message on social media. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/yBOxGR), Twitter/X (https://bby.me/ReEdiC), or Instagram (https://bby.me/JVAj62). Please mention the phrase “Google review #129366” when reaching out.
Store staff locked doors ten minutes before the scheduled closing time.
Business reply on Google
Good Afternoon, Shiann, We definitely understand how you are feeling after the store closed earlier than expected. We would be happy to look into this situation further with you. Please start by sending our team a private message on social media that includes your Google review case ID: #124362. - Facebook (https://bby.me/ec6if8) - Twitter/X (https://bby.me/zyql3q) - Instagram (https://bby.me/2gvq3b)
Geek Squad installation department failed to open for a scheduled appointment.
Business reply on Google
Hello, Dane, Thank you for sharing your concerns with your appointment not being able to be completed as the installer in the store was out sick. We can understand that not being able to get your installation for your car when scheduled can be inconvenient. If you would like to put in a complaint we would be glad to chat with you if you would like to reach out to any of our social media profiles below with Review 118993. Facebook (https://bby.me/gurpot) Twitter/X (https://bby.me/78lipd) Instagram (https://bby.me/zvvimw)
staff failed to assist a colleague during a busy checkout period
Business reply on Google
Hello, Deijae, Thank you for reaching out to us here. We understand how important excellent support can be, and we would like to document your feedback here. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 94210. Facebook (https://bby.me/k08jfq) Twitter/X (https://bby.me/zdur6j) Instagram (https://bby.me/09ca1m) We look forward to assisting you there.
Inefficient waiting system and poor staff responsiveness to customers.
Business reply on Google
Hello, Gleris, Thank you for reaching out for support on your in store waiting time. We can certainly understand that waiting for a specialist that may be better suited to assist you with a certain concern in store can be difficult. We would be glad to assist you in any way we can if you would like to reach out for support on any of our social media profiles below with Review 93319. Facebook (https://bby.me/9kp8o5) Twitter/X (https://bby.me/ko4owp) Instagram (https://bby.me/yzjs93)
Customer waited forty-five minutes for assistance without being helped.
Business reply on Google
Hello, Thank you for the review. We can understand your frustration with having to wait and then not receive any help with purchasing a phone. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 82962.
Repeated delivery failures and lack of communication regarding appliance orders.
Business reply on Google
Good Afternoon, Dayton, We absolutely understand how you are feeling after multiple rescheduled appointments for your dryer delivery. We would love to review this situation in depth with you, as we work to better assist you. Please feel free to send our team a private message on social media, so we can help. Make sure you include your Google review case ID in your message: #71882. - Facebook (https://bby.me/xi31he) - Twitter/X (https://bby.me/tp3v6t) - Instagram (https://bby.me/tjvmz5)
customer received no assistance after waiting thirty-five minutes for help
Business reply on Google
Hello Jeffrey, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/ma14xu), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 60396. Kindest Regards.
failed delivery and inability to cancel order or reach customer support
Store refused a return despite prior confirmation from customer service.
Business reply on Google
Hello. Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64661701" and share your full name, email, and phone number. Thanks, ^Jacob
Store refused to honor the advertised sale price on a phone case.
Business reply on Google
Hello, Joseph, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Meda platform listed below and reference "Google Review #64247959". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Google Review #64247959 Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Thanks, ^Aaron
Staff falsified device condition report during repair intake process
Business reply on Google
Hello, Derick, Thank you for providing your feedback Google my Business. I understand having discrepancy between what was said and showing regarding the condition of the laptop at check in is frustrating. After speaking to a manger and yielding no change on the matter is upsetting. We would like to hear about this experience here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Store refused refund for broken product and denied service appointment knowledge