Best Buy
💻 Tech Services · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Rude and sarcastic staff member caused pickup delay
Business reply on Google
Hello, Thanks for taking the time to detail your experience. It's unfortunate that your experience was a negative one, we understand why you would be upset if someone was speaking to you in a rude manner. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 181521 in your message to us. X: https://bby.me/64usYr Facebook: https://bby.me/rObemk Instagram: https://bby.me/xPpjDA
Customer received disheartening treatment from staff
Business reply on Google
Thank you for sharing your feedback with us, Lia. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/bwemyT), X/Twitter (https://bby.me/Ew1Na3) or Facebook (https://www. https://bby.me/E1RmUh) with the full details of your experience. Also add Google Review 170498. We look forward to hearing from you.
Missed critical file transfer, no setup help, and product durability issues.
Business reply on Google
Hi, Thanks for your review. It's unfortunate that your data transfer was not as expected. We would like to speak with you more regarding this matter and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 161558 in your message to us. X: https://bby.me/Cbk0He Facebook: https://bby.me/i6vHZY Instagram: https://bby.me/OKOLbl
Staff member was condescending and unhelpful regarding a product replacement.
Customer was told to leave by police without explanation
Business reply on Google
Hello, We appreciate you taking the time to share your feedback. Being asked to leave the property would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/QlW4sI), Twitter/X (https://bby.me/xekhbg), or Instagram (https://bby.me/3P95Yi). Please reference Google Review, #156821.
Customer received no help while waiting for service
Business reply on Google
Hello, Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 146684
Staff allegedly backdooring popular trading card products to specific customers.
Business reply on Google
Hello there! Hearing this is not just frustrating but also heartbreaking. We hate to hear that this happened and want to know more from you so that you look into this further. Please send a private message using one of the links listed below. When doing so, please be sure to state that you are responding to "Google Review 140814" so that we can tie it to this location. Facebook (https://bby.me/UAoM4w) Twitter/X (https://bby.me/nL9nnW) Instagram (https://bby.me/I9ZoLL Buy) Thank you for making us aware, we look forward to here from you.
Store refused return of damaged monitor purchased online
Business reply on Google
Hey there, Deyaska, We understand your concerns surrounding your recent attempt at a return. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/EiN7SP), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140723"
Customer was misinformed about phone repair service availability.
Business reply on Google
Hello, Thank you for the review. We understand your concern with not being able to get your screen repaired. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 140113
Manager tried to swindle customer into purchasing additional membership
Business reply on Google
Hey there, Phil, We understand your concerns with your recent attempt to get your you exchange complete We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/KGPg57), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #136668"
Misled about installation, stove undelivered after three months
Business reply on Google
Hello, Bruce, Thank you for leaving us a detailed review. We understand the importance of needing support with your range, especially when visiting your local Best Buy store. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter: @BestBuySupport Please mention "Google Review, Conversation #115970" when contacting us on social media.
Scheduled appointment not found in system, long wait offered
Business reply on Google
Hi, Kunal, Thanks for taking the time to share your review with us regarding your Meta Glasses appointment. We strive to provide the best experience possible and would like to further discuss this matter with you. We would appreciate it if you could send us a private message on Facebook (https://bby.me/at5men), Twitter/X (https://bby.me/hrko70), or Instagram (https://bby.me/f30eyz). When reaching out, please mention "Google review number 92730." Thanks!
Unhelpful staff and uncomfortable store temperature
Apple Watch removed from box; Best Buy denies responsibility
Business reply on Google
Good evening, Thanks for sharing this with us. We can appreciate finding that the Apple Watch was missing from the box, wouldn't have been welcome. We'd be happy to look into this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/jvf5uc), Twitter/X (https://bby.me/m3u8pe), or Instagram (https://bby.me/xqp2cj). Please also refer to your "Google review #71163" in your message.
Manager refused exchange, pushed protection plan, and sent to repair
Business reply on Google
Good Morning, We fully understand how you are feeling after not getting the help you needed with your cracked monitor. We would love to connect with you directly and review this further. Please feel free to send our team a private message on social media with your Google review case ID, so we can help: #63942. - Facebook (https://bby.me/4e4xnd) - Twitter/X (https://bby.me/x45w7t) - Instagram (https://bby.me/cv6qk2)
Representative entered incorrect billing address, causing order cancellation.
Business reply on Google
Hello, Karen, Thank you for reaching out to us here on Google and sharing your experience. We understand how important an order can be and understand how important excellent customer support can be. We would like to take a closer look into any concern you may be facing and document them. To continue, please contact us through a private message on one of the following social platforms with your full name, phone number, and email: Facebook (https://bby.me/p0b2jj) Twitter/X (https://bby.me/c4spud) Instagram (https://bby.me/s0lx86) We look forward to assisting you there. Regards, ^ Brandon
Manager refused return for damaged TV and mocked customer
Repair appointment mishandled; wrong repair proposed, parts unavailable, no loaner
Employee did not help with phone setup
Unprofessional staff and indifferent manager ruined pickup experience
Business reply on Google
Good Afternoon, Shacole. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64904074" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey