Best Buy
💻 Tech Services · Charlotte
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
TV delivery delayed and unable to contact store directly
Business reply on Google
Hello, Thank you for the review. We understand not receiving your delivery is frustrating and not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 194142
Customer charged extra fee for screen protector application
Business reply on Google
Good Evening, We absolutely understand how you ae feeling after not getting the help you needed when looking for a screen protector installation in store. We would be happy to review this situation further. Please feel free to contact our team by sending us a private message on social media. In the message, make sure that you include your Google review case ID: #191852. - Facebook (https://bby.me/rg95LB) - Twitter/X (https://bby.me/giVREX) - Instagram (https://bby.me/36Cf7W)
Manager refused return without restocking fee despite prior assurance.
Salesperson was disrespectful and dismissive regarding Geek Squad staff's conduct
Business reply on Google
Hello, Thank you for the review. We always want to provide a respectful and professional place to shop. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 161115
Staff lied about lost computer and missing battery, then was dismissive.
Staff ignored customer in store
Business reply on Google
Good Afternoon, Glover, We definitely understand how you are feeling after not being asked if you needed assistance while in store. We would be happy to partner with you and provide you with the assistance you need. To start, please send our team a private message on social media that includes your Google review case ID: #156546. - Facebook (https://bby.me/oC4n2D) - Twitter/X (https://bby.me/SIoJvL) - Instagram (https://bby.me/XXC4By)
Denied refund for unopened items due to 17-day return policy.
Business reply on Google
Good Afternoon, Dave, We absolutely understand how you are feeling after an issue occurred regarding being able to return unopened items outside the return window. We would love to review this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #152402. - Facebook (https://bby.me/Mx704W) - Twitter/X (https://bby.me/fWc9pZ) - Instagram (https://bby.me/BKHeml)
Scheduled phone repair appointment was refused upon arrival
Business reply on Google
Hello, Thanks for leaving your review. We understand why you would be disappointed in the experience you've had, especially with them not being able to repair your device. We would like to hear more about your visit. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review ID 150904 in your message. X: https://bby.me/NuxhVs Facebook: https://bby.me/JmnWvD Instagram: https://bby.me/zijjSF
Outdated website, unstaffed stores, and poor service.
Business reply on Google
Hi Keaton, Thanks for sharing this review. We're concerned to hear you feel this way, and that your experience with us hasn't met expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/znzZjK), Twitter/X (https://bby.me/iwWadW), or Instagram (https://bby.me/TD6ZeM). Please include the Google Review reference number #149168 when reaching out.
Supervisor was rude and unhelpful regarding a return policy issue
Denied return outside window by rude supervisor
Business reply on Google
Hello, Thank you for the review. We understand your concern with not being able to return a product out of policy. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 106733
Paid for TV mounting service, agent never arrived, no resolution from support.
Business reply on Google
Hi, Jarrod, Thank you for your review. We appreciate you taking the time to provide some feedback on your recent experience with us. Having a delivery not show up is incredibly frustrating. Your time is valuable and a lot goes into getting ready for an appointment. If you are in need of assistance, please send a private message on social media to connect with a Resolution Specialist able to assist. Please include Google Review 88891 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Long wait for order pickup confirmation and poor customer service
Business reply on Google
Hello, Felipe, We appreciate you taking the time to leave your feedback. Having to wait for a store pickup can be frustrating, so we can understand your concern. We would be happy to look into this issue and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/sknqgt), Twitter/X (https://bby.me/eucfzu), or Instagram (https://bby.me/ezv42y). Please reference Google Review #80745.
Package stolen by driver; no replacement or refund from Best Buy
Business reply on Google
Hello there, Nikki! Thank you for taking the time to reach out on Google with a review. We can definitely understand the desire to have your iPad arrive as intended. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #80098 in your message. You can find us here: Facebook (https://bby.me/5h4hyi) Twitter/X (https://bby.me/w5q74y) Instagram (https://bby.me/dg5lfe) We hope to hear from you!
Ordered item not ready for pickup; staff wanted customer to pay again
Business reply on Google
Amy, Because most orders are typically ready within an hour, we share your disappointment with what you've experienced during your visit. We'd like to look into the delay. Please send a private message that includes your full name, phone number, email address, along with the phrase "Google Review 53763" to one of the following: Facebook (https://bby.me/e0ju10), Twitter/X (https://bby.me/4dws4i), or Instagram (https://bby.me/877x5s)
Geek Squad refused to install a device purchased from Best Buy's website
Business reply on Google
Hey there. Thank you for your review, Ruth. We can understand how you are feeling regarding this recent experience at our location. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/uvw74w) - Twitter/X (https://bby.me/gxs7lu) - Instagram (https://bby.me/l54q6t) When reaching out, please mention it is regarding your Google Review 51472. Kindest Regards.
Call routed internationally; incorrect product information given
Business reply on Google
Hello, thank you for sharing your feedback with us. I also like to check out my appliances in person before I buy. Can you please reach out to us on Facebook (https://bby.me/ayvpip), Twitter/X (https://bby.me/pcat7j), or Instagram (https://bby.me/ik2rad) with more information about your experience? Please begin your message with "This is regarding my Google Review #46851".
Customer did not receive coupon credit after returning a used product.
Business reply on Google
Hi, T, We understand your disappoint and would like to help. Simply send a private message with the phrase "Google Review 39669" to one of the following: Facebook (https://bby.me/tcygos), Twitter/X (https://bby.me/4evs30), or Instagram (https://bby.me/et4ry7). We look forward to hearing from you.
Staff member was unhelpful and dismissive regarding product question.
Business reply on Google
Hi there! Thank you for your review. I certainly understand how concerning it is when help is minimal or unavailable. Our goal is to create a positive experience with every interaction, and I'm truly sorry that wasn't the case here. To formally document your concerns, and share any additional details or feedback you may have, feel free to reach out to us in a private message or DM on Facebook https://bby.me/9z9onq, Instagram https://bby.me/h09uhk, or Twitter/X https://bby.me/ce9nao. Be sure to mention your Google review 17359. Best regards, ^Pre
Customer was lied to by staff to purchase unnecessary software.