Best Buy
💻 Tech Services · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and dismissive when customer tried to pick up package.
Staff were rude and unhelpful to the customer
Business reply on Google
Hello, Thank you for the review. We always strive to provide the best customer service. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 145809
Customer sold wrong charger, refund delayed, and staff lacked product knowledge.
Business reply on Google
Hello, Lesly, Thank you for taking the time to leave a review about your recent experience with us. It can be frustrating when the wrong product is suggested. If you'd like assistance choosing the correct charger or would like to formally document your experience with us, please send a private message on social media. Please include Google Review 126382 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
No Geek Squad appointments available for a month
Business reply on Google
Hello there! We can fully understand the desire for a Geek Squad appointment as quick as possible. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please reference Google Review #125707 in your message. You can locate us here: Facebook (https://bby.me/rkamnv) Twitter/X (https://bby.me/59c9rx) Instagram (https://bby.me/dimla0).
iPhone delivered to wrong address, customer never received it
Business reply on Google
Hello, Kawtar, Thank you for leaving us a review. It saddens us to hear that your recent experiences have not been a positive one, especially when needing support with a recent item you purchased. We appreciate your feedback, and would like to offer additional support. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #105102" when reaching out on social.
Staff member was rude and displayed racist behavior towards customers
Business reply on Google
Hello, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/l2gj8h), Twitter/X (https://bby.me/e13xu9), or Instagram (https://bby.me/l2u07q). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #93954.
Laptop repair not completed; customer hung up on when requesting update
Business reply on Google
Hello, MJ, Not getting the right help with your laptop or updates on your service can be extremely frustrating. We'd like to assist you with this. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 65026775 in the message so we can locate your review easily. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Sincerely, ^Meghan
Staff refused return of incorrectly rung item without proper receipt.
Business reply on Google
Hello there, Scott! Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting to take advantage of our Return & Exchange Promise, and to receive support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64912359 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Cheers, ^Ryan
Phone battery failed and case was defective; store refused return.
Business reply on Google
Hello, Finn. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64796991. We look forward to working with you. Best, ^Allison
Staff was rude and unhelpful, kicking customer out of the store.
Business reply on Google
Hi, Reagan, We appreciate you sharing your review with us. We expect for you to be treated respectfully when visiting with us and can see how this visit does not appear to have delivered on that expectation. If an effect to learn and grow, we would like to review this further at the Corporate level. Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64727561" in your message. Thanks! Regards, ^April
Poor staff knowledge and unhelpful service regarding product availability.
Business reply on Google
Hello, Rod, Thanks for taking the time to leave a review here on Google. I can certainly understand wanting knowledgeable and timely support when shopping at your local Best Buy. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64697781” when reaching out on social media. Regards, ^Ravi
Geek Squad refused to provide an estimate for iPhone repair.
Business reply on Google
Hello Bharadwaz, Thank you for your review. We really appreciate your review. I know it's frustrating when you aren't able to get the help you need around a service. If you'd like assistance or want to formally document your experience, please send a private message on social media with your name, phone number, and email. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64697724” when reaching out on social media. Regards, ^Meghan
Customer was not informed that laptop repair requires shipping out of state
Business reply on Google
Hello, B, Thank you for reaching back out to us here. We understand how important a repair for your laptop can be, and would like to document your feedback. To continue working with our Best Buy Social Team and ensure your feedback is documented, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64320111. We do look forward to assisting you! Kindly, ^Brandon
GoPro replacement denied despite insurance; staff rude and unhelpful.
Business reply on Google
Howdy, Andrew. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64178577. We look forward to working with you. Regards, ^Jason
Staffing issues led to canceled appointments and poor in-store service.
Business reply on Google
Hi Cameron, Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need. We would love to get some more information about the experience you've had and the store you visited. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64108307 as reference. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Customer waited 40 minutes for help while others were served first.
Staff ignored customer and manager was unhelpful.
Manager refused to assist with warranty claim for broken product
Online order canceled without notification after customer drove to store
Manager refused service and ejected customer for complaining about membership promise.