Best Buy
💻 Tech Services · Charlotte
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Understaffing leads to long waits and poor service at Geek Squad.
Business reply on Google
Hi, We understand how frustrating it can be when the level of customer service and support doesn’t meet expectations. Your experience matters to us, and we truly value the opportunity to hear your concerns. Please connect with us through a private message on our social media link and mention review #180558. Facebook (https://bby.me/IkrW6H) Twitter/X (https://bby.me/RRdvDE) Instagram (https://bby.me/mjTaC5)
Customer impersonated at store
Business reply on Google
Hello Deb, Thank you for the feedback it does matter, and we want to know a little more about this situation and see if we can help in any ways. We can understand no one wants to be impersonated. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173716 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/FdaeET) • Twitter/X (https://bby.me/aS7gXc) • Instagram (https://bby.me/HIJBoM)
Dryer delivery damaged property and company refused to fix it
Business reply on Google
Hello, Robin, Thank you for reaching out to us here to share your experience. We understand how important an installation can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 172808. Facebook (https://bby.me/Q70cyL) Twitter/X (https://bby.me/nlLzF0) Instagram (https://bby.me/N5zXkH) We look forward to assisting you there.
Painful return process and inability to contact store directly
Business reply on Google
Hello, Thank you for sharing your experience. We appreciate you giving us another chance after so long, though we understand encountering a similar issue to what stopped you from visiting us, isn't ideal. It's also understandable to want to be able to verify availability of an item before driving to the store. We'd be happy to review your experiences with you, to see if we may be able to assist. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/BNKvqk), Twitter/X (https://bby.me/oTmCJl), or Instagram (https://bby.me/zVOuX5). Please also mention your "Google review #151892" in your message.
Customer waited 20 minutes for help that never came
Business reply on Google
Hello, Richard, Thank you for taking the time to leave a review. We can certainly see why you'd be disappointed in that experience. Customers should be able to find help around services in any store. If you'd like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 147852 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Delivery delayed over 1 month, incorrect address, rescheduled multiple times
Business reply on Google
Hello Luis, We can see why you’d be upset with this delayed delivery, we'd like to see if we can help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/QXiEZP) • Twitter/X (https://bby.me/tUPJux) • Instagram (https://bby.me/VfoeNl)
Staff member was dismissive and unhelpful when customer sought assistance
Business reply on Google
Hello, Troy, Thank you for taking time out of your day to share your feedback. Receiving helpful and knowledgeable assistance in a Best Buy should be easy, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/kpM21N), Twitter/X (https://bby.me/mZARQn), or Instagram (https://bby.me/vbijR0). Please reference Google Review, #146978.
Sales rep lied about warranty coverage for Total Tech service
Business reply on Google
Hello, thank you for leaving us a review. Knowing your devices are covered is important. After the initial 2 years monthly protection is offered if your membership is still active. More information about your Total membership can be found at the link below. Please reach out to us on Facebook (https://bby.me/aBUotD), Twitter/X (https://bby.me/G6l9tl), or Instagram (https://bby.me/wQK4EG) if you should need more support. https://bby.me/9e9E4B
Staff ran personal credit despite explicit instructions not to
Business reply on Google
Hello, Thank you for the review. We understand your concern regarding your credit being ran. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 133660
Employee ignored customer waiting for online order pickup twice
Business reply on Google
Hello, Alina, Thank you for sharing your experience. Trying to pick up your online order should be a quick and easy process, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/ZoXQsR), Twitter/X (https://bby.me/wwA434), or Instagram (https://bby.me/H46vUt). Please reference Google Review, #128432.
Staff ignored customer seeking help with purchase
Business reply on Google
Hello, thank you for reaching out to us here. Being able to get assistance with the products you are interested in purchasing is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #116874". Facebook (https://bby.me/0jz73c) Twitter/X (https://bby.me/h2u76q) Instagram (https://bby.me/f3kg9i)
Business could not find laptop that was listed as in stock
Business reply on Google
Hello, We appreciate your feedback. It's unfortunate that the item you were looking for was not in stock, We get why you would be frustrated after driving to the store. For information on in-store inventory we're able to help. In the future you can connect with us by sending a private message on one of the below social media platforms. X: https://bby.me/h7gsgd Facebook: https://bby.me/98vat6 Instagram: https://bby.me/2vyq85
Long wait times for scheduled appointments
Business reply on Google
Hello Nick, Thanks for letting us know about your appointment. We can understand how a excessive wait could ruin your experience. We'd like to see if we can help. When you have a minute you can connect with us at a link below and reference Google Review #105924 in a private message. Facebook (https://bby.me/stavuh) Twitter/X (https://bby.me/6ug4in) Instagram (https://bby.me/wrfle8)
TV not delivered on confirmed date; customer service could not explain why.
Business reply on Google
Hey, Richard, We appreciate you taking the time to share this review here, however, we hate hearing you are having an issue with a delivery. We would like to see if we can help out! To get started, please send us a message on Facebook (https://bby.me/6o07hf), Twitter/X (https://bby.me/z1mmul), or Instagram (https://bby.me/thhpll). Please also include a note stating you are reaching out from a Google review by including this reference number: #95349. We look forward to hearing from you!
Missing installation bracket for open-box microwave
Business reply on Google
Hi, Tamera. Having all the necessary components for a new microwave is very important. If you still need support, or have any questions, please feel free to reach out to us on social media. Be sure to reference your Google review #57599. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Employees were rude and unhelpful when asked for assistance
Staff member gave false information and claimed to be manager
Warranty replacement required customer to pay significant extra cost.
Store refused to honor advertised price for a product.
Business reply on Google
Hello Phillip, Thanks for reaching out and providing your feedback. I would be confused as well if the price tag says one price, but I am being charged a different price. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64495178. Kind regards, ^Aaron
Headset stopped working after minimal use; past return window.