Best Buy
💻 Tech Services · Dorchester
total experiences
replied on google
Most reported issues
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Experiences
Stolen card details used for attempted fraudulent purchase at Best Buy
Business reply on Google
Hello, We appreciate you taking the time to share your situation with us. It would not be too exciting to receive any surprise charges on your account. Let's review this for you. Please send us a message through our social media channels on Instagram (https://bby.me/FwOdNh), X/Twitter (https://bby.me/mxJdl5) or Facebook (https://bby.me/A84th7) with the full details of what took place. Also add Google Review 157078. We look forward to hearing from you.
Staff member was dismissive and difficult at order pickup
Business reply on Google
Hello, thank you for leaving a review. Can you please reach out to us on Facebook (https://bby.me/MKjBzp), Twitter/X (https://bby.me/gMVYlc), or Instagram (https://bby.me/ZTHxbU) with more information about your experience? Please begin your message with "This is regarding my Google Review #150731".
Geek Squad refused screen replacement, claiming phone screen was fake
Business reply on Google
Hello, Alssely, Thank you for taking the time to leave a review. It can be frustrating when a service appointment doesn't go as planned. If you'd like to formally document your review, please send a private message to us on social media along with Google Review 135595 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Customer had to carry heavy item due to lack of staff assistance
Business reply on Google
Hi, Sharon, Thank you for taking the time to share your review with us. We aim to provide great service and proper assistance. We can see how having to carry that mini refrigerator may not have been ideal, and we would like to follow up with you to discuss this matter further. Please message us privately on Facebook (https://bby.me/d4XQxD), Twitter/X (https://bby.me/ifFGUZ), or Instagram (https://bby.me/XgNuJ4). Please be sure to mention "Google review 133299." Thanks!
Sold a non-working product and refused return or manager contact
Business reply on Google
We understand the frustration when something has gone wrong with your purchase, and you are having trouble with a return. We would like to review this further for you. Please reach out to us in a private message on Facebook (https://bby.me/gi6tky), Twitter/X (https://bby.me/j2aecj), or Instagram (https://bby.me/k4wr0x), and mention your Google review, 125928.
Staff refused to check stock, possibly reserving items for themselves
Business reply on Google
Hi, Tori, Pokémon has been part of most of our lives for decades. New arrivals deserve the opportunity for people like yourself to have access to. The thought of policies possibly not being followed regarding new releases is beyond frustrating. Please send a private message to us using one of the links below and reference "Google Review 120000". Facebook (https://bby.me/hl7vq1), Twitter/X (https://bby.me/1yejaa) Instagram (https://bby.me/b5ty55 Buy)
Customer received no help from staff for an hour
Business reply on Google
Hello, thank you for sharing your experience with us here. Being able to ask questions about the electronics you are interested in should be a simple affair. Can you please reach out to us on Facebook (https://bby.me/3hx5sl), Twitter/X (https://bby.me/upo03s), or Instagram (https://bby.me/jlx0ae) with more information about your experience? Please begin your message with "This is regarding my Google Review #119017".
Refurbished laptop arrived with non-functional keyboard, customer service unhelpful
Business reply on Google
Hello Danielle, We can see why you’d be upset if your computer did not fit the description. And we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #112502 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/kn5i2y) • Twitter/X (https://bby.me/acvxob) • Instagram (https://bby.me/txvgcj)
Customer rushed and not helped by incompetent and disrespectful staff
Business reply on Google
Hi there, We appreciate you taking the time to reach out here to share this review, however, we hate hearing it was such a negative experience. We would be happy to connect with you to learn more, and see how we can help. To get started, please send us a message on Facebook (https://bby.me/st6u66), Twitter/X (https://bby.me/8e4fe2), or Instagram (https://bby.me/6enil9). Please also include a note stating you are reaching out from a Google review by including this reference number: #109516. We look forward to hearing from you!
Customer denied warranty coverage despite purchasing a subscription for it
Staff were rude and unhelpful about product availability
Business reply on Google
Hi, Kathryn! We appreciate you taking the time to provide this feedback for us. I can understand expecting courteous service in store when looking for a product. If you would like any additional support on this matter, you are welcome to reach out to us on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/jp5j8i), Twitter/X (https://bby.me/kfjdt8), or Instagram (https://bby.me/b2yp1i). Please mention the phrase “Google review #68330” when reaching out.
Customer waited for service in the Apple area and no one showed up
Business reply on Google
Hey there, Aura, We understand your concerns with not receiving quality customer service during your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/s116c8), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #53280"
Store sold already-purchased TV to another customer
Business reply on Google
Thank you for sharing your feedback with us, Vinod. What you’ve mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/8d88qn), X/Twitter (https://bby.me/pl0rww) or Facebook (https://www. https://bby.me/4vcv8c) with the full details of your experience. Also add Google Review 50646. We look forward to hearing from you.
Best Buy failed to deliver TV and refused to cancel order.
Business reply on Google
Hi, Michael, It sounds like the television you purchased may be on back ordered. I can certainly understand that any delays can be difficult. You can certainly reach out to us on any of our social media profiles to select a replacement or cancel your order if another option isn't available for you. Facebook (https://bby.me/uxzf2l), Twitter/X (https://bby.me/0p4gsw), Instagram (https://bby.me/2zghnm)
Cashier added unrequested donation and lied about removing it.
Business broke PC, refused responsibility, and left customer with nothing
Staff used aggressive sales tactics and deceptive discount information
Customer unable to purchase camera due to lack of staff assistance.
Charged for exchange due to store's product error
Company failed to cancel card, charged interest, and reported late payment
Business reply on Google
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my accounts will be closed as indicated. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65035484". Full Name E-mail Address Phone Number Store Location Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)