Best Buy
🛒 Retail & Products · Dover
total experiences
replied on google
Most reported issues
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Experiences
Inconsistent application of purchase quantity limits for different customer types.
inability to contact the local store directly
Local store phone access has been removed for customers.
Staff ignored appointment and refused service for non-Best Buy product.
Store inventory did not match online availability for the requested item.
staff refused to assist with loading a television into the vehicle
Customer charged a two hundred dollar restocking fee for returned camera.
Store failed to honor scheduled phone repair appointment
Damaged television installation and property damage with poor customer service resolution
Store marks new product packaging with permanent marker for inventory tracking.
unexplained additional fees charged for a warranty repair
Item condition and missing accessories did not match website description.
Business reply on Google
Hello, Saran, Thank you for your review. Excellent Open Box items should not be missing accessories. If you are in need of assistance, please send a private message on social media. Please include Review 49859 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff were unavailable to assist with a stove purchase.
Business reply on Google
Hello, Robin. I know how nice it is to get the help that you need while shopping with us. If you would like some help, or have any questions, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you private message us, please reference your Google review number #34854. Sincerely, ^ Jason
Employee was rude and unprofessional during a customer interaction.
Staff refused to provide a safe cart for transporting a TV.
Business reply on Google
Hello, Jason, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please send us a private message or DM providing your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 65047771. Kind regards, ^Aaron
Customer received incorrect computer specifications compared to the purchase receipt.
Business reply on Google
Hello, Rob, I can certainly understand needing support when something like that happens, so we appreciate your review. If you'd like assistance, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 65001199 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Sincerely, ^Meghan
Customer alleges racial profiling and false accusation of theft by staff.
Business reply on Google
Hey there. Thank you for your review. We are saddened to hear that you had a negative experience with us. This is never the experience we want our customers to have here at Best Buy. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (http://facebook.com/BestBuy) - Twitter/X (http://twitter.com/BestBuySupport) - Instagram (http://instagram.com/BestBuy) When reaching out, please mention it is regarding your Google Review 64925641. Kindest Regards, ^Vanessa
Staff refused to check inventory for an in-stock item.
Business reply on Google
Hi, Seneca, Thanks for the review. We strive to provide a high level of service and can see that this recent visit did not meet those expectations. In an effort to improve, we would like to discuss this matter further. Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64661872" in your message. Thanks! Regards, ^April
Staff failed to greet or assist customers in a timely manner.
excessive hold times and unhelpful customer service staff