Best Buy
🛒 Retail & Products · Eatontown
total experiences
replied on google
Most reported issues
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Experiences
Employee abandoned post and failed to assist waiting customers.
Business reply on Google
Hi, Nick, Thank you for taking the time to share this experience with us. We hate to hear this happened, and can definitely understand where you are coming from. We would be happy to connect with you and ensure your feedback is escalated to the appropriate teams for review. To get started, please send us a message on Facebook ( https://bby.me/BertP0), Twitter/X ( https://bby.me/M4dZ5l), or Instagram ( https://bby.me/lAYQPf). Please also include a note stating you are reaching out from a Google review by including this reference number: 209670. We look forward to hearing from you!
inability to contact store staff via phone
Business reply on Google
Hello, Thanks for sharing your feedback with us. We understand not being able to reach someone at your local store, isn't expected. To best allow our store employees to be able to assist their customers in their stores, calls are currently being directed to our support teams, which should be able to assist with any questions or issues. That said, we'd be happy to ensure your feedback is documented on our corporate level, and assist as needed with your reason for reaching out. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/NXrrCD), Twitter/X (https://bby.me/azS43R), or Instagram (https://bby.me/63tycS). Please mention your "Google review #201812" in your message.
customer waited twenty-five minutes for assistance while others were served first
Business reply on Google
Hello, It can be really difficult to have to wait longer than expected for assistance, so we understand your frustration. If you are in need of assistance or want to formally document your review, please send us a message on social media. Please include Google Review 173812 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Customer unable to reach store staff due to automated phone system.
Business reply on Google
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/u4Wgdn), Twitter/X (https://bby.me/O5wXy4), or Instagram (https://bby.me/SewRnX). Please be sure to include Google Review number 169386 when reaching out. Thanks.
Staff provided incorrect product information and wrong item location
Business reply on Google
Hello, Michael, Thank you for taking the time to share your experience with us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151171. Facebook (https://bby.me/3prnRH) Twitter/X (https://bby.me/8cPW18) Instagram (https://bby.me/B9NGvN) We look forward to assisting you there.
Best Buy failed to fulfill screen protector replacement under membership agreement
Open box controller was damaged and store refused a free replacement
Business reply on Google
Hello Nicholas, We can see why you’d be upset, and we’re really grateful you took the time to share your experience trying to purchase a open boxed item with us. Your feedback matters, and we want to make sure it’s fully documented. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #129790 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/oveapF) • Twitter/X (https://bby.me/ykubYW) • Instagram (https://bby.me/Z4Z5Eq)
customer waited for assistance at the mobile desk but received none
Business reply on Google
Hello Jonathan, Thanks for reaching out and letting us know about this interaction. We would love to document your experience as we are always looking to improve, we can see how an excessive wait time can lead to poor customer experience. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/gtlpez), Twitter/X (https://bby.me/oe8iv4), or Instagram (https://bby.me/tg3nid). Please also reference Google Review #121705. Looking forward to hearing from you!
Manager yelled at customers instead of providing assistance
Business reply on Google
Hello, thank you for leaving us a review. Being able to ask questions about your electronics before you purchase is important. Can you please reach out to us on Facebook (https://bby.me/ot153i), Twitter/X (https://bby.me/9ppaat), or Instagram (https://bby.me/xrm51k) with more information about your experience? Please begin your message with "This is regarding my Google Review #110046".
membership cancellation and refund issues regarding device repair coverage
Business reply on Google
We understand the frustration when a repair service does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/mr6e7v), Twitter/X (https://bby.me/bvls59), or Instagram (https://bby.me/6vg8hm), and mention your Google review, 90261.
Staff provided conflicting trade-in information and poor customer service.
Business reply on Google
Hello, Thank you for sharing your feedback with us. Trading in your old tech can be a great way to save some money on the new items you need. We understand being quoted a lesser amount in the store compared to what you saw online and also being told it couldn't be applied to your order as expected, wouldn't be welcome. We'd be happy to review this with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/7ask63), Twitter/X (https://bby.me/anqf5t), or Instagram (https://bby.me/iddjtb). Please also mention your "Google review #83531" in your message.
Store staff refused to replace TV under warranty as previously promised.
Business reply on Google
Hello! Thank you for your feedback. We understand your concerns with your protection plan process. For more information, feel free to visit https://bby.me/umn55d. You can also connect with us on Facebook: (https://bby.me/87x011), Instagram: (https://bby.me/l36yey), or Twitter: (@BestBuySupport) for further support. Be sure to mention your Google review 76484.
Staff refused to provide assistance to the customer
Business reply on Google
Hello there! Thank you for taking the time to reach out on Google with a review. We can completely understand the need for friendly support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #76117 in your message. You can find us here: Facebook (https://bby.me/mxkb0j), Twitter/X (https://bby.me/c2gksq), Instagram (https://bby.me/hcxbar).
customer unable to contact store to recover lost personal item
Business reply on Google
Hello. It is unfortunate to hear your item was left in store, and we understand it can be frustrating when unable to reach the store directly. If you need any assistance or would like your feedback documented, please reach out us to in a private message on Facebook (https://bby.me/0lzr18), Twitter/X (https://bby.me/5rw2ol), or Instagram (https://bby.me/vdcck8). When you message us, please include Google Review number 44486. Thanks!
customers left after waiting fifteen minutes for assistance in computer department
Store lacked inventory and staff provided poor customer service
Item was out of stock despite website indicating immediate availability
Business reply on Google
Howdy there. Thanks for providing your feedback here on Google. We know how important it is to have good communication. If you still need some help, please reach out to one of our live representatives through one of the social media platforms below. Be sure to reference Google Review #64637556. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy Cheers,
customer received no assistance from staff after waiting thirty minutes
Business reply on Google
Hello and thanks for reaching out on Google, Homer. Getting help in-store should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64408606. Kindly, ^Graham
curbside pickup order is significantly delayed with no staff response