Best Buy
🛒 Retail & Products · Evanston
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Empty shelves and unhelpful staff at the store location
Business reply on Google
Hello, thank you for taking the time to leave us a review. Being able to find what you are looking for when you decide to shop in store is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #116803". Facebook (https://bby.me/dpopo1) Twitter/X (https://bby.me/qbqpj8) Instagram (https://bby.me/4gzcwh)
Order canceled despite stock availability causing delayed refund for customer
Business reply on Google
Hello and thanks for reaching out on Google, Florence. We understand the frustration when an item you ordered is not in-stock. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64707658. Kindly, ^Graham
Customer waited forty-five minutes for assistance without being helped by staff.
Business reply on Google
Hello and thanks for reaching out on Google, Mary. Getting help in-store should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64671422. Kindly, ^Graham
Employees ignored the customer and failed to provide assistance.
Business reply on Google
Hello, Manny, Thank you for reaching out to us here on Google, and leaving a review on your recent experience. We understand how important excellent customer service can be, and know how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64668681 regards, ^Brandon
Failure to provide delivery status and poor customer service accessibility
Business reply on Google
Hi, Jim, Thank you for your review. I completely understand how challenging order delays can be. We definitely aim to get orders to you as quickly and as efficiently as possible and provide clear communication during the process. We would love to look further into your concerns and provide any help we can. Please send a message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, email address, and phone number. Be sure to mention your Google review 64640362. Kind regards, ^Pre
long checkout lines and unhelpful staff members
Business reply on Google
Hello, Andres, Thank you for providing your feedback Google my Business. Not receiving the amazing customer service Best Buy has to offer and having the associates shift blame is frustrating. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media with the links provided. Please mention "Google Review 64493341" when you are reaching out. Provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Store refused defective return and charged a restocking fee
Business reply on Google
Hello, Shewa, Thanks for reaching out and providing your feedback. Making a return is usually a quick and easy process so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64463961. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64463961 Thanks, ^Ezra
Staff failed to assist with credit card transaction and return process.
Business reply on Google
Greetings! Thank you for taking the time to share your experience. Please know that this is not the service that we aim to provide. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) When reaching out, be sure to mention Google Review 64404224. We look forward to hearing from you. Please note that our typical hours of operation are as follows. Monday through Friday: 8 a.m. -7 p.m. CT Saturday and Sunday: 9:30 a.m. - 6 p.m. CT We look forward to hearing from you. Sincerely, ^Tina
multiple purchased items were defective or malfunctioned shortly after use
Business reply on Google
Hello, Faraz, Thanks for reaching out and providing your feedback. Having your technology become defective is never great, so I can understand your concern. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64275187". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Thanks, ^Aaron
Manager refused return of unopened product due to torn packaging
Business reply on Google
Hi, Carlos, Thank you for taking the time to share this review with us, although we hate to hear you were unable to reach the support you needed with your return in store. We would like to learn more and ensure your experience is formally documented within our Corporate system for internal review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64077773. We look forward to hearing from you! Regards, ^Katie
Inaccurate inventory tracking and unhelpful staff regarding product availability.
Business reply on Google
Hi there, Mergatroid, Thank you for reaching out to us here and for your candidness regarding your visit to the store. I'd love to ensure that your experience is addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your review. 63694887 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Unexpected delayed tax charge and unhelpful customer support
Store associate was rude and dismissive to a customer.
Staff failed to assist with a malfunctioning laptop charger replacement.
staff failed to locate an online order after multiple store visits
Staff provided incorrect inventory information and displayed unprofessional behavior.
Store refused replacement and provided store credit instead of cash refund.
Employee displayed disrespectful attitude and lack of courtesy
Customer received damaged open-box item sold as new
staff were rude, dismissive, and unhelpful during multiple store visits