Best Buy
🛒 Retail & Products · Grand Rapids
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Employee bypassed the customer in line to assist someone else first.
Business reply on Google
Hello Andrew, Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention. I can certainly understand how disappointing it would be to be waiting for assistance, only to see another customer who arrived later receive help first. We also appreciate your acknowledgment of the manager's professionalism in listening to your concerns and offering an apology at the time of your visit. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #219104 privately. • Facebook (https://bby.me/iWZmCb) • Twitter/X (https://bby.me/M1m4vX) • Instagram (https://bby.me/nMV4ik)
Difficult replacement process and shipping fees for screen protector warranty claims.
Business reply on Google
Hello, It's unfortunate that you weren't able to get the screen protector you needed in-store. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 205285 in your message to us. X: https://bby.me/cQpJWm Facebook: https://bby.me/db3otr Instagram: https://bby.me/Znt15w
Employee provided incorrect advice regarding monitor arm weight capacity
Business reply on Google
Hi, Dylan, Thank you for taking the time to reach out on Google with a review. We definitely understand the importance of receiving product suggestions you can rely on. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #204097 in your message. You can find us here: Facebook (https://bby.me/1XSrSE) Twitter/X (https://bby.me/QjRPco) Instagram (https://bby.me/Ftf8CF) We hope to hear from you!
employees ignored request for assistance and avoided customer interaction
Store refused to honor the original warranty agreement for replacement glasses.
Order was not ready for pickup as promised
Business reply on Google
Hello, Thank you for the review. We understand your concern regarding your order being delayed. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 161517
Employee provided incorrect information regarding price matching policy.
Business reply on Google
Hi, John, Thank you for taking the time to leave feedback for us regarding your recent purchase. I can understand wanting accurate information when making a purchase at our stores, especially if trying to get the best deal. So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/UqJFqR), X (https://bby.me/OZPTOb), or Instagram (https://bby.me/yIIfD5). Please be sure to mention “Google review #135151” in your message. We look forward to assisting you!
Staff failed to locate an item that was in stock.
Business reply on Google
Hello, Cyril, Thanks for taking the time to leave a review. When shopping with us in store, I can understand expecting accurate support locating products. Please send us a private message on social media if you would like for us to document this complaint. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #132904” when reaching out on social media.
Trade-in promotion was not applied to the preorder due to error
Business reply on Google
Hello Chelsea, We’re really grateful you took the time to share your experience with us, and we want to make sure it’s fully documented because we can understand why you would be frustrated over a trade in process that should be easy. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #130591 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/Ax1fV1) • Twitter/X (https://bby.me/aSOej0) • Instagram (https://bby.me/3EsoJC)
Store refused to price match headphones due to color differences.
Business reply on Google
Hello, Thanks for taking the time to share this with us. We can appreciate wanting to get the best deal on the headphones that you wanted to purchase, but be told the ones you wanted couldn't be price matched, wouldn't be welcome. We'd be happy to look into this further with you and ensure that your feedback is formally documented. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xssa12), Twitter/X (https://bby.me/h9y52v), or Instagram (https://bby.me/a668nh). Please also refer to your "Google review #96820" in your message.
Subscription service fails to cover Apple products without prior customer notification.
Business reply on Google
Hello, Thanks for sharing your feedback with us. We understand finding that your local store is no longer able to support Apple repairs, wouldn't have been welcome news. We'd be happy to review this with you further. Please send a private message on one of our social media platforms, Facebook (https://bby.me/l51y3p), Twitter/X (https://bby.me/yx7d0n), or Instagram (https://bby.me/9zvxu0), and refer to your "Google review #96726".
Delivery was cancelled without notice and customer support is unreachable.
Business reply on Google
Chris, We are disappointed with this as well. Please send a private message to Facebook (https://bby.me/lvtsjb), Twitter/X (https://bby.me/ey5bqc), or Instagram (https://bby.me/t8kkl4) so that we can take a look at your order. When sending your message, please mention that you are responding to Google Review 91184.
inability to redirect or hold package for pickup
Business reply on Google
Hello, Trevor, Thank you for sharing your concerns with your package delivery delays. We can certainly understand that having concerns with your package being delayed for another day on delivery can be difficult. We would be glad to assist you in any way we can if you would like to reach out to us on any of our social media profiles below with Review 77257 for support. Facebook (https://bby.me/j8gsdd), Twitter/X (https://bby.me/pj0m5h), Instagram (https://bby.me/i72vl6)
Store refused to return a defective monitor after the return window.
Business reply on Google
Hi John, Thanks for sharing your experience with us. We can understand your disappointment regarding being told that you weren't able to return your monitor outside of our return period. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ea3mt7), Twitter/X (https://bby.me/tpqrff), or Instagram (https://bby.me/xdkqq8) and mention your "Google review #52502," we'll be happy to look into this with you and see what we can do to help out.
Store incorrectly charged a restocking fee for an unopened laptop return.
Business reply on Google
Hello. We understand the frustration when you are told there will be a restocking fee on a return when there should not be. We'd like to look into this further. Please reach out to us in a private message on Facebook (https://bby.me/2npujz), Twitter/X (https://bby.me/09almj), or Instagram (https://bby.me/krvym9), and mention your Google review, 52503.
The television delivery was significantly delayed beyond the promised date.
Business reply on Google
Hello, Sanjay, We appreciate you taking the time to leave your feedback. Having your TV delivery delayed is never great, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/fyjvcc), Twitter/X (https://bby.me/7rvd1v), or Instagram (https://bby.me/7nyal2). Please reference Google Review #47324.
Employee observed watching customer enter sensitive personal information on POS machine
Business reply on Google
Hello, Yohan, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64957065. Kind regards, ^Aaron
Repeated delivery failures and failure to remove old appliance as paid.
Multiple delivered appliances arrived with significant physical damage to control panels.