Best Buy
🛒 Retail & Products · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
The staff provided poor customer service and lacked proper training.
Business reply on Google
Hello, Thank you for the review. We regret to learn your didn't receive the customer service we strive to provide. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 194787
The store failed to deliver a television and provided poor support.
customer unable to reach a human representative by phone
Business reply on Google
Hi, Dave, Thanks for taking the time to leave a review. I can understand wanting to be able to get your inquiry answered efficiently when calling in. Please send us a private message via social media if you require assistance here. Our team is available to help you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #144583” when reaching out for support.
Inconsistent service and incorrect repair cost quotes provided by staff.
Business reply on Google
Hello. We know that having a smooth repair process is very important. If you would like to add anything about your experience, our team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your app review #144312 when messaging us. Thanks for your time.
Staff failed to disclose credit limit overage causing credit score damage
Business reply on Google
Hello New, We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #136977 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/cCKEfD) • Twitter/X (https://bby.me/8nKWmx) • Instagram (https://bby.me/iM41Ep)
Staff were unhelpful and unprofessional regarding a locked product request.
Business reply on Google
Hello, Kylie, We appreciate you taking time to share your feedback. Finding someone to assist you with a purchase should be simple, so we can understand your concern. We'd be happy to document your interaction here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/hHIPoF), Twitter/X (https://bby.me/6YwEJ0), or Instagram (https://bby.me/rWwXTF). Please reference Google Review, #132225.
Pre-ordered game delivery delayed and promotional item not provided
Business reply on Google
Hi, Andrew, Thanks for taking the time to leave a review. I can understand expecting your pre-order to be available in a timely manner. In general, we send you an email letting you know once the item is physically reserved and ready for pickup. If you need further assistance on this matter, please send us a private message. Our team would be happy to help on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #126353” when reaching out on social media.
Store inventory is depleted and online shipping is unavailable.
Business reply on Google
Hi, Shawn, Thank you for taking the time to share your review with us. We'd like to follow up with you to learn more about the items you would like to see readily available. Please connect with us through a private message on Facebook (https://bby.me/ode0zq), Twitter/X (https://bby.me/jfuf26), or Instagram (https://bby.me/bi860u). Please mention "Google review 107183."
Defective open box television and poor in-store customer service experience.
Business reply on Google
We understand the frustration when an open box purchase did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ibgxp3), Twitter/X (https://bby.me/spqqt6), or Instagram (https://bby.me/7k8eub), and mention your Google review, 103889.
Staff misrepresented used product as new and refused remote return.
Business reply on Google
Hello. We can see how receiving an item in any other condition than expected would be frustrating, and an agent will be glad to look into this for you and see what options are available. Please reach out to us on Facebook (https://bby.me/4a1ale), Twitter/X (https://bby.me/wd6bjz), or Instagram (https://bby.me/3y1xui) to get started. When reaching out, please be sure to reference Google Review number 97366. Thank you.
Defective computers and poor customer service regarding refunds and billing.
Business reply on Google
Hello, Kim, Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please message us through one of our social media channels below: Instagram (https://bby.me/h8mtes) Facebook (https://bby.me/4xz504) X/Twitter (https://bby.me/mst0v6) Be sure to send the full details of your situation. Also add Google Review 96627. We look forward to hearing from you.
Inaccurate online inventory and inability to contact store staff directly
Business reply on Google
Christina, We appreciate your feedback. Though many questions can be answered by the phone hub, we understand that there are times in which contact with the store is necessary. We'd be happy to assist and check inventory for any products you may need. Please send a private message to one of our social media platforms below. When doing so, be sure to mention that you are replying to Google Review 95987. Facebook (https://bby.me/dp7xtz), Twitter/X (https://bby.me/91y547) Instagram (https://bby.me/43a8jd Buy)
customer waited thirty minutes for assistance that never arrived
Business reply on Google
Hey there, Gabe. We can understand being frustrated with not getting the help you need when you need it. If you still need assistance, please private message us on social media. Be sure to include your Google review number, 92040, when you reach out. Thanks. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
lack of staff assistance on the sales floor
Business reply on Google
Hello, David, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #87245" when reaching out on social.
Geek Squad failed to repair a Chromebook keyboard efficiently
Business reply on Google
Hello, Jen, Thank you for reaching out to us and sharing your feedback here. We Understand how important a working computer can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 61710. Facebook (https://bby.me/utn22c) Twitter/X (https://bby.me/phfngc) Instagram (https://bby.me/rbo22k) We look forward to assisting you there.
Employee refused to sell television due to vehicle size concerns
Business reply on Google
Hey there, We understand your concerns surrounding your recent purchase with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/9t20yh), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #54933"
Aggressive sales tactics and high prices at the store.
Business reply on Google
Hello, Alexander, Thank you for your review. Being contacted too much in a store can be really frustrating. If you want to formally document your experience, please send a private message on social media. Please include Review 39865 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
The television and sound bar failed within one year of purchase.
Business reply on Google
Hello. Thank you for reaching out in regards to your TCL television. I can understand that getting a TCL television and having problems with it can be difficult. We do offer protection plans to help in case you do have issues with televisions. We do understand that some budget tv's can have issues although hey are a great bargain for our customers. If you would like additional support please reach out to us on any of our Social Media Profiles below with Review 64584425. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Sincerely, ^Tommy
Delivery personnel damaged appliance and company failed to resolve claim.
Poor customer service experience with specific staff members.