Best Buy
🛒 Retail & Products · Washington
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect information regarding phone repair requirements.
Business reply on Google
Hello, Thank you for your review. It can be really frustrating when a service doesn't go as planned. If you are in need of assistance or want to formally document your review, please reach out to our team on social media. Please include Google Review 181024 when reaching out. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff were rude and unprofessional, leading to a confrontation with management.
Business reply on Google
Hello there! Thank you for taking the time to reach out on Google with a review. We definitely understand the need for friendly and attentive support in store while shopping for a laptop. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #174503 in your message. You can find us here: Facebook (https://bby.me/4LUwxA), Twitter/X (https://bby.me/TjEONz), Instagram (https://bby.me/NSHt1g).
Best Buy charged an unjustified diagnostic fee for a warranty repair.
Business reply on Google
Hello, Thank you for the review. We understand your concern with not being able to get a repair done. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 171671
Order cancelled without explanation and price increased for repurchase.
Business reply on Google
Good morning, Solomon, We can imagine how frustrating it can be when an order you were looking forward to picking up has been cancelled. We'd be happy to look into this for you. To do so, simply send a private message to one of the links listed below. When doing so, be sure to mention that you are responding to "Google Review 15270". It is also recommended that you remove your order number from public view as it contains personal information tied to you directly. Facebook (https://bby.me/hjNDAI) Twitter/X (https://bby.me/ob9X4e) Instagram (https://bby.me/Xjb8zD Buy)
A Geek Squad employee was rude and brusque.
Business reply on Google
Hello, Isabel, We appreciate you taking the time to share your feedback. When going into Best Buy for a Geek Squad service, we expect all customers to be treated with respect, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/rKdbVr), Twitter/X (https://bby.me/rMqXNX), or Instagram (https://bby.me/B0Lgwd). Please reference Google Review, #135154.
customer unable to reach a live person via phone support
Business reply on Google
Hello. Getting in touch with someone who can get you the help you need is very important. Please reach out to us on one of the social media platforms listed below, so that we can get you all squared away. Be sure to reference your review number, when you contact us. We look forward to your reply. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Staff failed to perform diagnostics, resulting in wasted time and effort.
Business reply on Google
Hi, Evita, Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand wanting accurate information and diagnosis when bringing in your device for service. So that we can take a closer look, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/ipzyth), X (https://bby.me/jwcscw), or Instagram (https://bby.me/c6w7da). Be sure to mention “Google review #122384” in your social media message. We look forward to assisting you!
Customer service staff are perceived as incapable and unprofessional.
curbside pickup service is inefficient and causes long wait times
Business reply on Google
Hi there! Thank you for your feedback. We understand the importance of timely service when visiting our stores, and our goal is to provide just that. Your input is truly appreciated, as it helps us continue to improve our customer experience. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/m117dt, Instagram: https://bby.me/pt18fs, Twitter/X: https://bby.me/u26u4t. Be sure to mention your Google review 104640.
Staff were unhelpful and dismissive during the customer service interaction.
Business reply on Google
Hello. Not feeling like you are receiving the assistance expected is concerning to hear, and we would like to address these concerns. Please feel free to reach out to us on Facebook (https://bby.me/ikyesz), Twitter/X (https://bby.me/7dy2a5), or Instagram (https://bby.me/d4xhcf) and one of our agents will be glad to document this as well as assist if needed. Please be sure to include Google Review number 103819 when reaching out. Thanks.
Store failed to provide promised delivery for a television purchase.
Business reply on Google
Hey there. We can understand wanting to have a streamlined installation process. If you are still in need of assistance, please reach out to us on social media. Please be sure to also reference your review number 97386. Thanks. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
staff failed to assist with a television purchase after multiple requests
Business reply on Google
Hello. To hear that you dd not receive the positive service we aim to provide is concerning, and we would like the opportunity to address these concerns. Please reach out to us on Facebook (https://bby.me/qm7tmj), Twitter/X (https://bby.me/xhv7ke), or Instagram (https://bby.me/11qmkf) and include Google Review 96480. One of our agents will be glad to assist. Thanks!
Employee displayed rude behavior and poor customer service skills.
Business reply on Google
Hello, Ulan, Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when wanting courteous customer service. At Best Buy, we strive to ensure all of our customers have a positive experience. Nevertheless, we appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #86215" when reaching out on social.
Geek Squad failed to repair computer and refused requested refunds
Store refused refund to original payment method after return window expired
Business reply on Google
Hey there. Thank you for your review. We can understand how you are feeling regarding this recent experience here. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/8ss8dd) - Twitter/X (https://bby.me/9nwksl) - Instagram (https://bby.me/0hrifp) When reaching out, please mention it is regarding your Google Review 66229. Kindest Regards.
Order cancelled after payment due to lack of inventory
Business reply on Google
Hello there, Tom! We definitely understand the desire for support when it comes to order concerns. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #54574 in your message. You can find us here: Facebook (https://bby.me/3xfclv) Twitter/X (https://bby.me/cv060i) Instagram (https://bby.me/owfpht
Store refused return of defective and incorrect computer equipment
Business reply on Google
Hello, J R, Thank you for reaching out to us here on Google and sharing your experience. We understand how important a return can be, and we understand how we would feel in this situation. We would like to take a closer look into this to document your feedback. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 32789. Facebook (https://bby.me/f9t4fg) Twitter/X (https://bby.me/ik4qcx) Instagram (https://bby.me/vhahr5) We look forward to assisting you there. Regards, ^ Brandon
Manager refused to resolve issue with a broken monitor delivery.
Technicians damaged hardware and failed to complete the requested software repair.