Best Western Caribou Inn
🏨 Hotels & Travel · Caribou
total experiences
replied on google
Most reported issues
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Experiences
The hotel staff displayed rude and unprofessional behavior toward guests.
Business reply on Google
Thank you for sharing your feedback. I’m sorry to hear your experience left you feeling this way, as treating every guest with kindness and respect is something we take very seriously. I would appreciate the opportunity to learn more about what happened, and I invite you to contact me directly.
hotel failed to honor prepaid breakfast and staff mocked the guest
Business reply on Google
Thank you for sharing your experience. I’m very sorry for the frustration this caused and for how this situation made you feel. Your refund was processed right away, though it can take at least 24 hours to appear on your credit card.
The hotel charges excessive room rates for the quality provided.
Business reply on Google
While reviewing our recent and upcoming reservations, we were unable to locate a stay under your name. At your convenience, please contact our front desk directly at 207-498-3733 so we can further assist you. We are sorry to hear that you were disappointed with your experience and would sincerely appreciate the opportunity to better understand your concerns. We look forward to speaking with you soon.
unjustified cleaning fee charged for an empty container
hotel failed to provide requested cots and misled guests about availability
Business reply on Google
Hi Jennifer, I’m sorry we didn’t meet your expectations and there was miscommunication regarding the availability of cots at our hotel. We instead offered you one of our Suites with two queen beds and a pull out couch at a large discount ($50 difference from your booked room) which you declined. We are a full service newly renovated hotel and through our renovations we have placed damaged/unusable items in closets until we are able to dispose of them. The cots are one of those items in disrepair and are on their way to the dumpster. I hope the rest of your experience in the area was good. Scott
undercooked food and incomplete construction projects at the hotel
Business reply on Google
Hi Tyler, I'm sorry we did not meet your expectations. We have completed all room renovations as of December 2024 and have completed a full update of everything in the room. I'm sorry that you had such a disappointing breakfast, please call the hotel and ask for Scott, we will make it right for you. We hope to hear from you and that you will chose us again when you are in the area. Scott
The hotel lobby is uncomfortably cold due to lack of heating.
The hotel room bathroom had a severe fruit fly infestation.
Hotel lacks amenities, has construction noise, and poor staff service.
Hotel amenities unavailable and reservation mishandled by staff.
hotel lost reservation and charged excessive rates for limited amenities
Hotel advertised amenities that were permanently removed and not available.
Hotel charged cancellation fee despite assurance and poor facility conditions.
The hotel room was dirty and lacked hot water.
Stagnant pool water creates foul odors and high humidity for guests.
Poor room cleanliness, low water pressure, and excessive noise disturbances.
Poor facility maintenance and unaccommodating front desk staff service.
multiple booking errors and poor room facilities
Front desk staff displayed unprofessional behavior and perceived prejudice toward the…
Front desk staff was rude and suspicious regarding gym access.