Best Western Cheyenne
🏨 Hotels & Travel · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
The hotel beds are dated and uncomfortable causing back pain.
Business reply on Google
Hello, Thank you for your review of the Best Western in Cheyenne. We are glad to hear that you found the hotel and rooms clean and enjoyed many aspects of your stay. However, we are sorry to learn that the comfort of our beds did not meet your expectations and that members of your party experienced discomfort as a result. We appreciate you sharing this feedback, and it has been shared internally and reviewed with our management team as we continue evaluating ways to improve our guest experience. Thank you for taking the time to let us know about your stay. Have a great day, Best Western Management Team
Pool closed, breakfast limited, and front desk staff were rude.
Hotel lacks elevator and safe stairwell access for elderly guests.
Staff ignored allergy needs and provided a room with broken locks.
Staff removed a tag from a customer's personal item.
The hotel room was infested with bed bugs.
Room had broken lamps, odors, stains, and bed bug infestation.
broken toilet and poor customer service response
Hotel refused to honor confirmed rate and overcharged the customer.
Staff harassed guests and profiled them without cause.
Poor room maintenance, long wait times, and unprofessional staff behavior.
Hotel room had clogged shower and blood-stained bedding.
Poor room maintenance, broken shower, and lack of basic amenities.
Hotel overbooked and cancelled confirmed reservation without providing a refund.
room contained bed bugs and staff refused a refund
hotel room had black stains on the pillows
Poor room conditions, broken amenities, and unprofessional staff service.
Hotel lacked hot water and staff provided dishonest explanations.
Front desk staff was unprofessional and slow during check-in.
Hotel failed to honor quoted room rate and promised refund.