Best Western Harvest Inn & Suites
🏨 Hotels & Travel · Grand Forks
total experiences
replied on google
Most reported issues
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Experiences
Excessive noise from the pool area disturbs guest sleep.
Business reply on Google
Thank you, for letting us know about your experience at our hotel. I was sorry to see you did not get a restful sleep, due to the noise in the pool area. We do have rooms on an upper floor in the main part of the building that are generally quieter. Should you stay with us again, we'd be happy to help you get to a more quiet area of the hotel. Just let us know.
Multiple room maintenance, cleanliness, and service issues reported.
Business reply on Google
Thank you, for letting us know about the experiences you had at our hotel. I can see it was not a very good one and we did not put our best foot forward. First, I would like to apologize for having to move, due to the heater in your room not working. I know it is frustrating, especially, once you have all your things unpacked. I would also like to apologize for your room not being fully guest ready. I have already discussed it with housekeeping. And, although, the mattresses aren't in line to be redone, we are in contact with BW Design to get new carpet and seating for the rooms and public areas. We are looking forward to it and hope to start sometime in the first part of next year. Lastly, I have also contacted the booking engine you used in order to refund your first night. We hope you will consider us, again, at some point. Perhaps, after our updates. Thank you, again, for letting me know.
room contained live and dead insects with poor maintenance
Business reply on Google
Thank you, for letting me know about your experience at our hotel. I am sorry to see your room was less than guest ready. You are right. It should be taken care of. Should you want to try us, again, please contact the hotel. We would be happy to make it up to you. -Annette (GM)
hotel room infested with bed bugs
Business reply on Google
I am so sorry for the experience you had at our hotel. We never want anyone to be in that position and take measures through a monthly inspections by a reputable pest control company, along with staff training. We have taken the room off market and as you know, have already had it inspected and treated. We have also had any nearby rooms checked. I also apologize for your having to wait and not having it resolved immediately. I have discussed it with the desk staff and we will be trying our best to make sure any matters like this are taken care effectively and efficiently. I know you left without a good impression of us, but should you wish to try us, again, please let me know. We would be happy to make it up to you. -Annette
Staff enforced an earlier curfew than the posted hotel policy.
Business reply on Google
I apologize for the confusion. I am not sure who told you that you had to be in your rooms at 11pm. Quiet time starts at 10pm, noise complaint fees begin at 12am, and any children under 16 cannot be the common areas without an adult or guardian. The only reason a guest would be asked to return to their room, is if they were not following the noise policies and staff intervention was involved multiple times. Thank you for letting me know. I will look into this situation.
Chemical burns from pool and poor room hygiene conditions.
Business reply on Google
I just have a of questions about your experience with the pool. Were your children in the pool or the hottub? Because there is a posted age limit for kids in the hottub due to their skin not being able to handle the chemicals. Also, did the children rinse/shower before entering the water? That is also posted because having any lotion or anything on the skin can cause a reaction. The chemical levels of our pool and hottub are very closely regulated and monitored. If the levels were to become unstable or imbalanced, an alarm would notify staff so we could immediately fix the issue. Thank you for letting us know.
room cleaning, key cards, phone, and breakfast equipment were non-functional
Business reply on Google
I apologize for the issues you faced during your stay. I will check with housekeeping to try to figure out when your room did not get service. We do not do daily housekeeping service anymore, but since you stated that you requested it, I will be sure to figure out what happened.
The hotel stopped offering weekend discounts and increased prices.
Business reply on Google
Hello Andy, I do thank you for your Feedback. Best Western Takes pride in our brand. The rates we have set for our guests are Fair in comparison to the rising costs of the economy. We will never regret our Rates During the weekend but we will show you why we are worth the Memories shared with us at Best Western Harvest Inn and Suites.
Hotel rooms were dirty and security was inadequate during the stay.
Business reply on Google
Thank you, for taking the time to let us know about your stay. We are sorry it did not go well, due to your room not being in order and not finding anything you liked for breakfast. We have also checked into the ventilation in the pool area and discovered we need to replace a part. It has been ordered and we hope it will take care of the dampness in the pool area. Should you be in the area and like to give us another try, we'd be happy to make it up to you. Thank you, for bringing it to our attention.
The hotel room has a smoke odor and dirty carpets.
Business reply on Google
Thank you, for letting us know about your stay. I'm sorry to see that it was not a good one. We try very hard to take care of our hotel. And, although, we might make occasional mistakes, our rooms are cleaned daily, our carpets are on a rotational cleaning program as well as when something is wrong. In addition, we are currently replacing some of them. We continually work on additional cleaning projects, as well. As you have indicated you were not happy, I would be happy to make it up to you. Please contact me at the hotel. Thank you. -Annette
The hotel breakfast selection was inadequate and lacked advertised items.
Business reply on Google
Thank you, for letting us know about your stay. I was sorry to see our breakfast options were not a good choice. We are still working on finding a happy medium until things return to a more normal pace and some of our choices become more readily available. We hope you will give us another try, at a later time. I'm sure would you find us to be a good choice. Thank you, again. -Annette
Staff member was verbally abusive and restricted guest movement
Business reply on Google
Thank you, for letting us know about your stay. I am sorry, if by mistake we asked you to go to your room and stay there. I do know we had some late night guests around the hallways and it was interfering with the stay and sleep of others in the hotel. We want everyone to have a good stay, but not at the expense of others. I do apologize if you were caught up in our trying to get things settled down. Thank you, for letting me know. -Annette
Staff were unfriendly to children and pool chlorine caused skin rashes.
Business reply on Google
Thank you, for taking the time to let us know about your stay. I was sorry to see you did not fully enjoy it. We do try to get team rooms as near to each other as possible, but it does not always work, pending the type of room reserved. And, although, we hope everyone is able to get together and enjoy themselves, the hallways seldom work for visiting space. As in addition to not always working for other hotel guests, there are safety concerns, as well. You are always welcome to sit in the breakfast area, until midnight or if available our board room. Once again, thank you, for letting me know your concerns. -Annette
Room location caused sleep disturbance due to early morning kitchen noise.
Business reply on Google
Thank you, for taking the time to let us know about your stay. I am so sorry you were unable to enjoy your stay and get a good night's rest, due to the noise in the kitchen area. I have made the staff aware and we will try to be more considerate of our lobby area guests. Thank you, for bringing it to our attention.
Excessive noise from the floor above due to poor construction.
Business reply on Google
Thank you, for taking the time to let us know about your stay with us . We apologize for the noise and will make sure your comments are passed along to be noted for any future plans. Thank you,.
Website advertisements obstruct information on Google Maps
Business reply on Google
Thank you, for letting us know. We will have it checked out.
Inaccurate pricing, rude staff, noise issues, and lack of parking.
Business reply on Google
Thank you for letting us know about your stay. We appreciate knowing where we are doing ok and where we need to improve. We are sorry you were asked to park in the adjoining lot, as it is frustrating, especially when you have several trips to make. We are also sorry for the confusion with your rate. It was checked and you did receive a medical rate -the room you were staying in is $179 on the weekends. Once again, we would like to thank you for your comments and apologize for the frustration and confusion.