Best Western Grandma's Feather Bed
🏨 Hotels & Travel · Juneau
total experiences
replied on google
Most reported issues
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Experiences
Construction noise disturbed guests during their wedding night stay.
Business reply on Google
Mr. Arriaga, We are sorry to hear this. We would have absolutely compensated you had we known you were disturbed back in September. I was unable to locate your reservation, but please contact us directly so we can resolve any issues. Best Western info@grandmasfeatherbed.com 907-789-5005
staff failed to assist guest with heavy luggage on stairs
The hotel mattress was too firm and uncomfortable for sleeping.
hotel refused full refund after noise complaints led to early checkout
Business reply on Google
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Room heating failure and key card access issues caused significant inconvenience.
Business reply on Google
Ms. Neve, We are truly sorry for your experience at our property. We have staff at Grandma's 24 hours. However, due to being short-staffed they do multiple jobs. One being an extra van driver. I apologize no one was at the desk to assist you when you needed it. Had we been made aware of the heating situation in your room we could have come up with a quick solution.
The hotel room was not cleaned during the four day stay.
Breakfast delivery was delayed and the order was incorrect.
Hotel failed to provide scheduled shuttle and room temperature was uncontrollable.
Business reply on Google
I'm sorry to hear you had a disappointing stay at our property. If you would like to visit more about this, please do not hesitate to contact us directly. We appreciate your feedback and hope to have the opportunity to welcome you back.
Shuttle service does not provide transportation to the local glacier.
Business reply on Google
Thank you for your feedback. I apologize you found our courtesy shuttle inconvenient. However, we are not permitted to take guests to the glacier.
The hotel bed was uncomfortable and the room layout was unusual.
Business reply on Google
Thank you for reviewing our property. Each room at Grandma's has a unique layout. The staff would be more than happy to show you other rooms if we have the pleasure of welcoming you back.
Room layout is cramped and lacks privacy due to shower placement.
Business reply on Google
Thank you for reviewing our property. We appreciate your feedback.
hotel relocated guests to a different property without prior notification
Business reply on Google
I apologize for the inconvenience. It was not our intention to book you at the wrong property. We recommend guests always check their email confirmations for any inaccuracies. Thank you for your feedback and we hope you enjoy the remainder of your trip.
The room refrigerator temperature was too cold and froze food.
Business reply on Google
Sorry to hear you were not able to enjoy our made-to-order breakfast. For any future stays we do have continental breakfast set up by 5 am or a grab-n-go bag for earlier departures. Thank you for reviewing our property.
Front desk calls are transferred to a sister facility.
Business reply on Google
Thank you for staying with us. We appreciate your feedback.
Unreliable shuttle and breakfast service with no elevator access.
Small room, excessive noise, and limited breakfast selection.