Best Western Portland West Beaverton
🏨 Hotels & Travel · Portland
total experiences
replied on google
Most reported issues
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Experiences
Poor customer service, billing discrepancies, and lack of staff follow-through.
hotel failed to return the room deposit after two weeks
Business reply on Google
This was released and nothing held on our end
Housekeeping staff stole personal property and management ignored all contact attempts.
Business reply on Google
We are very sorry to hear this and will address it thank you!
The hotel room lacks soundproofing and is located near a highway.
Staff refused to unlock door and treated elderly veteran rudely
Business reply on Google
Kathryn Bacon, Thank you for your review. We’re so happy to see that you enjoyed your stay with us. We truly appreciate your kind words and your support. Warm regards, Nicole Sturn Hotel Manager
bed bugs found in room and refund was never processed
Business reply on Google
Brenda Hernandez, Thank you for reaching out. I’m sorry for any inconvenience, but I currently have no record of your stay, nor have I received any prior communication from you regarding this matter. Unfortunately, I’m unable to address or resolve the issue without the correct and complete information. Kindly provide your booking reference number, the name under which the reservation was made, and the dates of your stay so I can assist you further. I appreciate your understanding and look forward to resolving this promptly. Nicole Sturn General Manager Best Western Portland West Beaverton
Unsanitary room conditions and poor staff response to guest complaints.
Business reply on Google
Dear Alexis, Thank you for taking the time to share your experience with us. I want to sincerely apologize that your recent stay did not meet your expectations. We strive to provide every guest with a comfortable, welcoming, and enjoyable visit, and I’m truly sorry that we fell short during your time with us. I understand how frustrating it can be when things don't go as planned—especially when it involves service, accessibility, or the overall comfort of your stay. Please know that your concerns are being taken seriously and are being shared with the appropriate departments so we can address the issues and prevent them from happening again. We are especially sorry for any inconvenience or lack of responsiveness you experienced. Every guest deserves to be treated with respect, kindness, and professionalism, and I regret that this was not your experience. Your feedback helps us identify where we need to improve, and we are committed to making meaningful changes based on what you've shared. I understand that an apology can’t change what happened, but I hope it shows that we care, and that we’re actively working to be better. If you're open to it, I’d welcome the opportunity to speak
Staff provided false information regarding pet policy and check-in fees.
Business reply on Google
Dear Nathan Carroll, I hope this message finds you well. It was reported to us by our housekeeping team that during your recent stay on June 24, 2025, a cat was present in Room 386. As a result, this was noted on your reservation. Please be advised that, in accordance with our hotel policy, cats are not permitted on the property. Our front desk staff were simply following standard procedures, and I apologize for any inconvenience this may have caused. It would have been appreciated if you had reached out to me directly so we could have resolved the matter more efficiently. Should you have any questions or concerns, please feel free to contact me. I do hope the rest of your stay was pleasant, and I wish you an amazing day.
Housekeeping failed to clean room and staff was unprofessional
Business reply on Google
Thank you for taking the time to share your experience. I want to sincerely apologize for the issues you encountered during your stay.
Poor room maintenance, staff harassment, and forced eviction of guest.
Business reply on Google
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Unprofessional staff and poor cleanliness at the hotel
Business reply on Google
Thank you for your feedback. After reviewing the camera footage, we respectfully disagree with your version of events. It clearly shows that the situation was being handled appropriately by your husband, and there was no need for further escalation. From our perspective, the approach taken was aggressive and unnecessary. We understand that emotions can run high in these situations, but it's important to be fair and accurate when leaving public reviews. Our team reserves the right to refuse service when appropriate, and in this case, we believe that decision was justified. We strive to provide a safe and respectful environment for everyone, and we hope for the same in return.
hotel staff removed guest belongings from the room without notice
Business reply on Google
Michael Jung, I did apologize for this of course I did! I also issued a full refund, like I mentioned in your other review you left this is not a common occurrence and I am deeply sorry for this situation and any inconvenience this caused you!
Poor customer service, confusing layout, and limited breakfast options.
Business reply on Google
Mellisa Pastore, I am so very sorry about your experience here with us! This makes me very sad to see because this is not the experience I want any guest to take with them! This is definitely not the worst Best Western I can assure you that! I did apply a discount to your stay for the inconvenience and i do apologize again! I hope you would consider giving us another chance one day.
Incorrect room type provided and poor facility cleanliness
hotel room and facilities were unclean and poorly maintained
Poor room maintenance, noise issues, and lack of staff assistance.
The hotel room was unclean, run-down, and contained a bed bug.
unpleasant staff and foul smelling room and hallway
The hotel rooms and lobby were dirty and poorly maintained.