Best Western Springfield Hotel
🏨 Hotels & Travel · Springfield
total experiences
replied on google
Most reported issues
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Experiences
staff intentionally reassigned guest to a room with no hot water
Business reply on Google
Stacy, Thank you for sharing your concerns. After carefully reviewing your comments, I’m slightly confused as I’m unable to locate a reservation under your name in our system. To ensure we properly investigate the matter and address your experience with the attention it deserves, I’d greatly appreciate it if you could email me directly with more information. Please feel free to reach out at bwspringgm@gmail.com so I can look into this further and make things right. Thank you again, and I look forward to hearing from you. Warm regards, Stephanie Griffin General Manager Best Western Springfield Vermont
Hotel charged card after cash payment and refused to provide refund
Front desk refused to provide a room despite availability.
Staff falsely accused children of damaging hotel property.
Business reply on Google
Wai T, Thank you for choosing to stay with us and reviewing your recent stay at our property. We are sorry that you had a negative experience while staying here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us we do try to make sure each guest has an enjoyable stay and please know we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8028854516. Sincerely, Stephanie Parker General Manager Best Western Springfield Hotel
hotel rooms have no hot water and limited breakfast options
Business reply on Google
Chelsey Saam, Thank you for choosing our hotel while in the Springfield area and telling as about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8028854516. Sincerely, Stephanie Parker General Manager Best Western Springfield Hotel
room infested with bed bugs and lack of management response
Hotel pool was closed and breakfast options were inadequate.
Business reply on Google
Sandra, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8028854516. Sincerely, Stephanie Parker Ge
Hotel room condition was poor with peeling wallpaper and scuffed walls.
Business reply on Google
Dear Kimberly, thank you for the feedback. We are sorry that you did not like the guest room. I'll share this with the owners, as your input is very important. We appreciate the review and hope that you would give us another chance.
Hotel is in poor condition due to ongoing renovations
Business reply on Google
Jeff, We are sorry you feel this way. We are so excited to update the hotel and we have a portion of the hotel closed off to minimize the disruption. We hope you will come back to see the updates when we are done. Again we apologize to the inconvenience. Sincerely, Stephanie Parker General Manager
Broken climate control and cramped bathroom facilities during hotel remodeling.
The provided cot was in poor, unsanitary condition.
Business reply on Google
Dear Wayne, thank you for taking the time to write a review of the hotel. We apologize for any inconveniences and appreciate the feedback.