Best Western Providence Warwick Airport Inn
🏨 Hotels & Travel · Warwick
total experiences
replied on google
Most reported issues
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Experiences
General manager exhibited hostile and abusive behavior toward guests and staff.
hotel manager failed to release a pending deposit hold
Unsanitary bedding, damaged facilities, and unprofessional staff behavior.
The hotel room had a sour odor and stained linens.
Customer reports theft of jewelry by hotel cleaning staff
Business reply on Google
Hello, We apologize for the experience you encountered during your stay.
unjustified smoking fee charged to guest account
Business reply on Google
Hello, Thank you for taking the time to review our property! We will be looking into this issue. Have a great day! -Front desk staff
Inoperable charging ports, uncomfortable bed, and potential bed bug infestation.
Business reply on Google
Mr. Hall, thank you for taking the time to write a review and on behalf of our entire team we would like to apologize for not exceeding your expectations.
The hotel beds are uncomfortable and outdated.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Hotel refused early check-in and threatened to cancel reservation.
Business reply on Google
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Hotel staff failed to return personal items left in the room.
Owner exhibited aggressive and threatening behavior toward guests.
Excessive noise, lack of housekeeping, and unauthorized charges for canceled reservation.
Business reply on Google
Keith, thank you for your comments concerning your stay at the Best Western Providence Warwick Airport Inn. I appreciate your taking the time to write a review and hope you will accept our apologies for any inconvenience you experienced.
hotel owner falsely charges guests for smoking fees
Business reply on Google
Thank you for your review, Yes we do have a strict smoking policy, enforced by a $250 fine for any violation.
Front desk staff hosted a loud party in the hotel lobby
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. APOLOGY I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Best Western Airport Inn Anthony F
Staff failed to send confirmation and canceled reservation after customer frustration
Business reply on Google
Good Morning Mr. Carey we sincerely apologize for any inconveniences you've had via phone call with our staff. I did go to review your reservation to see who had booked and cancelled your reservation, we have no record of your reservation on file neither booked or cancelled. I believe this review is for a different hotel, and hope you have better luck in the future with making your reservations.
The hotel room was infested with bed bugs.
Business reply on Google
Thank you for leaving us a review. We have reviewed your account/reservation with us that was back in August; We do not see any notations of guest incidents, dilemmas, etc. This is the first we are hearing of your wife's stay having an incident as she did not report to any staff for us to report/resolve. We apologize that we weren't able to resolve an issue we weren't made aware of until your review a month after guest reservation; but do hope it helps to hear that we haven't had any types of bug issues/complaints, or problems with guests;
Hotel room is dingy and the toilet does not flush.
The hotel double charged the customer for a prepaid room reservation.
Business reply on Google
mrs. escobar, per our conversation we have already refunded your card and apologized for any inconvience.
Hotel rooms had mold, smoke odor, and tampered fire detectors.
Poor television reception, unclean bathroom, and excessive noise from upstairs guests.
Business reply on Google
Hi Ruth, On behalf of the entire team here, I would like to sincerely apologize for the inconvenience you had during your stay here. We weren't aware of the noise complaint, we normally do take care of any issues right away when being informed. I hope you choose to come stay with us again so we can provide you with superior customer service, and accommodate you to a quiet room location. Adreanna, Front Office.