Big O Tires
🚗 Auto & Repair · Aurora
total experiences
replied on google
Most reported issues
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Experiences
Vehicle was not serviced after waiting two hours for an appointment.
Business reply on Google
Omar, we’re sorry for the wait you experienced at your appointment. We strive to provide quick, efficient service, but unavoidable delays do happen at times. We regret the impact this had on your visit and would love the opportunity to address your concerns. Please feel free to reach us at (720) 449-0390. Thank you.
Shop attempted to sell unnecessary brake repairs to an elderly customer
Business reply on Google
Theresa, we’re sorry to hear about your experience and that our recommendations did not align with what you later found. Our estimates are based on the concerns presented at the time of inspection and the information available during the visit. We never recommend repairs without cause and aim to be transparent with our findings. If you’d like to discuss what was quoted or have questions about the recommendations, we’d be happy to review it with you. Please feel free to contact us at (720) 449-0390.
The business charged for a tire rotation that was not performed.
Business reply on Google
Darrin, we are sorry to hear about your experience with our store. Our goal is to deliver five-star quality service on every job, and we stand firmly behind our work. We would be happy to check the rotation and review our pricing. Please feel free to give us a call at (720) 449-0390 or stop by the shop at your convenience. Thank you for your feedback.
repeated mechanical errors and poor staff reliability at the shop
Business reply on Google
Matthew, we’re sorry to hear about your experience and appreciate you bringing it to our attention. What you’ve described doesn’t align with the level of service we strive to provide, and we’d like the opportunity to make it right. We’d be happy to offer a complimentary oil change and take a closer look at any concerns with your vehicle. Please contact us at (720) 449-0390 so we can assist further. Thank you for giving us the chance to help.
Technicians failed to install sensors and left spacers on the vehicle.
Business reply on Google
Jeurray, we're truly sorry to hear about your experience. Our goal is to always provide exceptional service, and we stand behind all the work we do. If there's anything that still needs to be addressed with the spacers or balancing, we'd be glad to help get that resolved. Please contact us at (720) 449-0390 or stop by our store. Thank you, and we hope to hear from you soon.
The business failed to provide a promised price quote or follow-up.
The store lacked the confirmed tires and offered inferior replacements.
The business failed to honor the scheduled appointment time.
Business reply on Google
Thank you for the update, R M. We’re sorry for the longer than expected wait during your appointment, but we’re glad our team was able to address your concerns and make things right. We appreciate you giving us the opportunity to improve and value your feedback. Please don’t hesitate to reach out if we can help in the future.
employee failed to identify a nail causing a flat tire
Business reply on Google
Michelle, we are sincerely sorry to hear about your experiences with our store and for the inconvenience this caused. Our goal is to deliver five-star quality service on every job, and we stand firmly behind our work. If anything was overlooked, we’d be more than happy to make it right for you. Please feel free to give us a call at (720) 449-0390 or stop by the shop at your convenience, and we can discuss how to best help. Thank you for your feedback.
Repeated failure to perform alignment service despite multiple appointments
Business reply on Google
Miss Shuler, we're truly sorry to hear this feedback and understand how frustrating ongoing vehicle issues can be. We'd be happy to help get your vehicle taken care of. Please feel free to bring it back to our shop and ask for Caesar. We also want to note that for us to be able to complete the work needed, there are additional parts that will need to be on the car. We are happy to go over this with you and answer any questions you may have. Please contact our store at (720) 449-0390. We will be glad to assist! Thank you.
Excessive wait time for a single tire change
Business reply on Google
Deejay, we strive to provide excellent service, and are sorry to hear that our team didn't hit the mark this time. We understand this was a very frustrating situation and would like to learn more about your experience so we can help. We would be happy to discuss your concerns and look into this further. Please contact our store at (720) 449-0390. Thank you.
Warranty voided due to undisclosed alignment requirement
Business reply on Google
Roman, we strive to provide excellent service, and are sorry to hear that our team didn't hit the mark this time. We understand this was a very frustrating situation and would like to learn more about your experience so we can help. We would be happy to discuss your concerns about the warranty requirements and look into this further. Please contact our store at (720) 449-0390. Thank you.
Excessive wait times and poor vehicle management by staff
Business reply on Google
Uriel, we are sorry to hear this feedback. We strive to provide excellent service, and would be happy to discuss your concerns to see how we can help. Please contact our store at (720) 449-0390. Thank you.
Technician error caused vehicle damage and manager refused to provide reimbursement.
Business reply on Google
Chris, we want to do everything we can to resolve any issues our customers may have. Please reach out to the store at (720) 449-0390, so we can continue to resolve this issue. Thank you.
Staff threatened customer and failed to honor tire warranty agreements.
Staff provided poor service and caused excessive wait times.
Business reply on Google
We apologize for the delay you experienced at our store. We strive to provide prompt service to all of our customers. Our stores get very busy this time of year, and that can cause unexpected and unavoidable delays. We make every effort to avoid this but it isn't always possible. We would be happy to discuss any of your concerns, and help with anything else you may need in the future. You can reach our store at (720) 449-0390. Thank you.
Technicians damaged tires and sensors, then refused to fix the issues.
Business reply on Google
We are sorry to hear this feedback. We strive to provide excellent service, and take your comments seriously. We have looked through our records and don't have anyone with your name, and can't find anything related to your review. We would like to get more information from you so we can determine what name your account is under or so we can help figure out which store you may have visited instead. Please contact us at (720) 449-0390. Thank you.
Incomplete service and discriminatory behavior by staff toward non-American customers.
Business reply on Google
Juan, we are very sorry to hear this feedback about your visit. We aim to provide 5 star quality service the first time, but stand behind our work. If something was missed, we will gladly make things right. Please contact us at (720) 449-0390, or stop by our store. Thank you.
The business added unnecessary charges and inflated labor costs for vehicle repairs.
Business reply on Google
Michael, we are sorry to hear this feedback. We would never want our customers to feel like we tried to be dishonest with them. Our recommendations follow manufacturer guidelines for our customers' vehicles. We do understand if customers do not want to proceed with what we've suggested, or want to get a second opinion. We strive to provide excellent service, and would be happy to discuss your concerns regarding the work that was recommended. Please contact our store at (720) 449-0390. Thank you.
Technicians overinflated tires and failed to correctly install tire pressure sensors.