Big O Tires
🚗 Auto & Repair · Bakersfield
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times despite having a scheduled appointment
Business reply on Google
We are so sorry that your appointment could not be honored. Please provide your contact information at https://www.bigotires.com/contact-us. We'd like to turn this experience around.
Technicians failed to top off fluids and provide service reminder sticker.
Business reply on Google
Hello Ashley. We are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.bigotires.com/contact-us
The business charges for warranty replacements and staff are rude.
unauthorized labor charges and poor communication regarding vehicle service
Business reply on Google
Steven, please tell us how we can help turn this situation around. You can provide your information at https://www.bigotires.com/contact-us
The shop attempted to upsell unnecessary and expensive brake repairs.
Business reply on Google
Hi Jason, it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.bigotires.com/contact-us so that we can work this out with you.
Technician failed to resolve brake issues under warranty and requested additional payment.
Business reply on Google
Thank you for sharing your experience, Deon. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
The business failed to repair a tire and charged for service.
Business reply on Google
Thank you for sharing your experience, Morgan. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
business refused to inspect potential brake safety issue
Business reply on Google
Hi Bobbie, we are sorry that your service was poor. Please contact us at https://www.bigotires.com/contact-us and we will contact you.
Staff refused to honor appointment and were rude regarding a coupon.
Business reply on Google
We are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.bigotires.com/contact-us
Inaccurate brake inspection led to recurring mechanical issues.
Business reply on Google
Hi, this is extremely disappointing to hear and we thank you for taking the time to let us know about it. Please go to https://www.bigotires.com/contact-us so that we can contact you directly.
warranty service refused for damaged tire at distant location
Business reply on Google
Hi Rhea, this is extremely disappointing to hear and we thank you for taking the time to let us know about it. Please go to https://www.bigotires.com/contact-us so that we can contact you directly.
improper tire installation caused multiple flat tires
Staff refused to perform a brake inspection shortly before closing time.
Vehicle damaged by staff and reckless driving in the parking lot
The business failed to honor a scheduled oil change appointment.
Business reply on Google
Hi Bethany we are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.bigotires.com/contact-us
Technicians failed to identify tire punctures during initial inspection.
Business reply on Google
Kimberly, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like to discuss this further with you, but we need some more information from you first. Please reach out with your name, phone and invoice number at https://www.bigotires.com/contact-us. Thanks, Big O Tires
excessive wait time for a simple tire assessment
Business reply on Google
Samuel, we regret that you had a negative experience with us, but are glad you brought this to our attention. We'd like to discuss this further with you, but we need some more information from you first. Please send an email with your name, phone and invoice number to gwbigotires@gmail.com - Big O Tires
Excessive wait time, vehicle damage, and improper oil change service.
Staff provided poor service and charged for services included elsewhere.
Vehicle service was not performed after waiting past the promised time.