Big O Tires
🚗 Auto & Repair · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
Business provided dishonest information regarding tire condition and services
business attempted overcharging and provided dishonest vehicle repair recommendations
Customer was overcharged for a tire balancing service.
Business reply on Google
Hi Michael. When you purchase tires through Big O Tires, we offer free rotations and balances. However, if your tires were purchased at another tire store, such as Discount Tire, we charge for those services. If we need clarification and your tires were purchased through us, please contact (307) 274-8475 to discuss making this right.
Technicians damaged wheels and stripped studs during tire installation.
Business reply on Google
We strive to return vehicles to their owners in better condition than we received it. Sounds like this was not the case with your experience. Please tell us how we can help at https://www.bigotires.com/contact-us
Long wait time and ineffective tire repair service provided
Business reply on Google
Thank you for sharing your experience, B. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Technician failed to provide tire tread depth and air pressure data.
Business reply on Google
We are sorry that you did not have a satisfying experience, Zachary. If we can help, please contact us at https://www.bigotires.com/contact-us
Poor workmanship including incorrect parts, oil spills, and uncalibrated sensors.
Business reply on Google
Hi Daniel. We appreciate your feedback and would like to help. Please visit us at https://www.bigotires.com/contact-us and a Customer Service Specialist will reach out.
Technicians used incorrect oil causing transmission issues and management refused…
Business reply on Google
Kagen, Paperwork is a good thing. Especially it helps us do a good job of keeping track of everything. We are not going to do a he said, she said here because honestly, that’s a waste of time. We’ll simply remind you that you shared with us that your vehicle had some major issues before we ever worked on it. We did what we could for your vehicle and wish you the very best. When someone mentions they are going to call their attorney to contact us over $199.33 where we did as asked and you signed the paperwork, we are glad to provide our attorney to you just to make it all easier.
The business provided an undersized battery requiring frequent replacements.
Business reply on Google
We are sorry that you did not have a satisfying experience, John. If we can help, please contact us at https://www.bigotires.com/contact-us
Improperly installed strut mount bolt caused a dangerous vehicle safety issue.
Business reply on Google
Linda, thank you for your feedback. We absolutely hate when a customer is dissatisfied. We were sorry to hear about this situation and have been in contact with you, as well as our claims adjuster to evaluate the part. We will continue to work with you to get this situation resolved and we want to thank you for your patience.
Vehicle damaged by delivery truck on business premises with no resolution
Business reply on Google
Hello Michael, We are looking into this for you and ADT is the responsible party. We are so sorry this happened to Sheryl's pick up while at Big O. We are calling ADT and doing our best to rectify this situation for you as quickly as possible. Michael, please understand that we know this unfortunate accident happened in our parking lot with our delivery of tires but we hope you understand that the Cheyenne Big O Tire location is not responsible for the repair costs – this is the responsibility of ADT. - Jack Floyd, owner
Poor workmanship on tires and failure to honor appointment time.
Business reply on Google
John, I am sorry to hear that you had a less than satisfactory experience in our shop. We strive to be punctual and provide top quality service. If there is any way we can make this up to you, I would be happy to discuss with you in person or over the phone. Please let me know what we can do for you to help. Thanks, Jack Floyd, Owner
Technicians failed to tighten lug nuts causing vehicle damage and safety risk.
Business reply on Google
Tyalor - glad to hear that Cory and the team were able to help you out! We appreciate your business and look forward to seeing you in the future. If you ever need and oil change, tire alignment or rotation, brakes service or anything else, don't hesitate to let us know! Thanks, Jack Floyd, Owner
The business overcharged for a single off-brand replacement tire.
Business reply on Google
Big O Tires is our name, quality customer service is our game. Thanks for the review, Anmol! We're glad to hear that our crew was able to help you out. Have a great day and safe travels!
Lug nuts were left dangerously loose after tire rotation service.
Business reply on Google
Dee, I sincerely apologize and am very sorry to hear about this. Thank you for sharing. Would love to learn a bit more about your experience. Please feel free to give a call to 307-635-2905 so that we can discuss what happened in further detail. Thank you, Jack Floyd, Owner
Vehicle service took significantly longer than the initial time estimate provided.
Business reply on Google
Stacey, sorry to hear about the delay in your services. Please give our store manager a call if you would like to discuss further. This is a very busy time of year for us and although our original estimated time was 1.5 hours to service your car, we do apologize that we were 30 minutes later than we had hoped. We encourage our customers to make an appointment ahead of time if possible! Thank you for sharing your experience. Thanks, Jack Floyd, Owner
Excessive wait times and poor communication regarding vehicle service status.
Business reply on Google
Monica, I am sorry to hear that you had a long wait time. On that particular day we were short staffed and trying our best. Please feel free to call into the shop and ask for the store manager if you would like to discuss further. Thanks, Jack Floyd, Owner
Shop charged for alignment services that were never actually performed.
Business reply on Google
Hi Matt, we appreciate you taking the time to write a review. We are deeply disappointed to hear that your experience with us was so lackluster. We'd like to discuss this further with you, but we need some more information from you first. Please send an email with your name, phone and invoice number to CorpRepMgmt@tbccorp.com. Thanks, Jack Floyd, Owner (307) 635-2905
The shop recommended unnecessary and fraudulent vehicle repairs.
Business reply on Google
Thank you very much for sharing these comments, Randy. We would really like the opportunity to help turn your experience around. Please send an email with your name, phone and invoice number to CorpRepMgmt@tbccorp.com so I can contact you directly regarding your experience. Thanks, Jack Floyd, Owner (307) 635-2905
Poor communication and repeated delays regarding tire availability and installation.
Business reply on Google
Hello Jesse, Thank you for taking the time to leave a review. I'm very sorry to hear of your experience. We have since changed how we respond to reviews. If you'd like to discuss this further, please call (307) 635-2905. Thank you, Jack