Big O Tires
🚗 Auto & Repair · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Inaccurate diagnosis and overcharging for ineffective air conditioning repairs.
staff provided inaccurate repair timelines and failed to answer phone calls
Technician attempted to upsell unnecessary repairs and refused a simple patch.
Technicians failed to properly reattach a splash guard after tire service.
Technicians failed to secure lug nuts on a vehicle tire.
Manager was rude and failed to record the oil change service.
The business quoted significantly higher prices than competitors for tire installation.
The final price was significantly higher than the initial phone quote.
Faulty ignition coil replacement and disrespectful staff behavior
Vehicle service was not completed despite being left all day.
Staff falsely claimed new tires needed replacement to upsell products.
Vehicle damaged by misaligned tires and poor customer service
poor communication and repeated failure to complete tire replacement service
Staff attempted to solicit unauthorized side deals for vehicle repairs.
Incorrect part installation caused vehicle breakdown and safety risks
Employee exhibited rude behavior toward staff and customers.
The business provided dishonest estimates for unnecessary vehicle brake repairs.
The business provided an inflated repair quote compared to another mechanic.
Business reply on Google
Julie, we are very concerned about this feedback. We work hard to provide excellent and honest service. We would be more than happy to further discuss your concerns. Please contact us at (317) 983-5585 or by email at store014101@bigostores.com.
The business significantly overcharged for parts and provided poor customer service.
Business reply on Google
We are sorry to hear this feedback about your experience at our store. Our pricing is in line with retail pricing standards for our industry, and within a $50 variance of other retail automotive facilities like us. We would be happy to discuss our pricing, and go over any concerns you have with your final invoice. We encourage you to contact us at (317) 983-5585 and we can look into this further. Thank you and we hope to hear from you soon.
Staff lied about the status of the vehicle oil change appointment.
Business reply on Google
B R, we apologize for the delayed service. We strive to provide prompt service to all our customers and make every effort to prevent anything like this from happening. We apologize for the frustrating situation that occurred. We would be happy to discuss any of your concerns, and help with anything you need in the future. Please contact our store at (317) 983-5585 or by email at store014101@bigostores.com.