Big O Tires
🚗 Auto & Repair · Kansas City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Mechanics caused new vehicle issues and refused to fix their error.
Business reply on Google
Chad, we are sorry to hear this feedback. We strive to provide excellent service, and would be happy to discuss your concerns to see how we can help. Please reach out to us at https://www.bigotires.com/contact-us so that we can help.
The business provided a fraudulent quote for unnecessary vehicle repairs.
Business reply on Google
Austin, we are sorry to hear this feedback. We would never want our customers to feel like we tried to be dishonest with them. Our recommendations follow manufacturer guidelines for our customers' vehicles. We do understand if customers do not want to proceed with what we've suggested, or want to get a second opinion. We strive to provide excellent service, and would be happy to discuss your concerns regarding the work that was recommended. Please contact at {{866-834-2652}}. Thank you.
Business attempted to overcharge and failed to process debit card payment.
Business reply on Google
Jason Switzer, we are sorry to hear this feedback about your experience at our store. We would be happy to discuss our pricing, and go over any concerns you have with your final invoice. Our Customer Service Team would be happy to assist you. Please contact us at https://www.bigotires.com/contact-us
Staff misled customer regarding financing contract terms and monthly payment amounts.
Business reply on Google
Our Customer Service Team would be happy to assist you. Please contact us at https://www.bigotires.com/contact-us
Appointment was lost and vehicle was not serviced after long wait.
Business reply on Google
Hello John. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Staff refused service and was unprofessional during the check-in process.
Business reply on Google
Hello Juan. Please tell us how we can help turn this situation around. You can provide your information at https://www.bigotires.com/contact-us
unnecessary upselling of maintenance services and lack of loan transparency
Business reply on Google
Getting you back on the road is important to us. Thank you for your review!
Staff member was rude and dismissive during phone inquiries.
Business reply on Google
Hello George. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Excessive wait time for a scheduled tire repair appointment.
Business reply on Google
Hello Lorrie. It looks like the experience we delivered did not live up to your expectations. Please tell us how we can help at https://www.bigotires.com/contact-us
Technicians performed unnecessary repairs and misdiagnosed a simple battery cable issue.
Business reply on Google
Hello Telisa. It sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.bigotires.com/contact-us so that we can work this out with you.
Poor communication, excessive quote, and vehicle damage during storage.
Business reply on Google
Hello. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Staff failed to perform requested TPMS replacement despite having an appointment.
Business reply on Google
Thank you for the excellent rating. Your feedback makes a difference! We were happy to help, and hope you get nothing but great service whenever you visit our store.
business falsely claimed vehicle repairs were needed to avoid alignment
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Vehicle sat for five hours without being serviced despite appointment.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Service manager provided dishonest assessment of tire condition and was rude.
Business reply on Google
Hello Shannon. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Multiple tires purchased from the business failed within six months.
Business reply on Google
Hello Kathryn. Hi , it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.bigotires.com/contact-us so that we can work this out with you.
Technicians caused significant cosmetic damage to the customer's vehicle wheels.
Business reply on Google
I am sorry to hear this Jake, Travis our store manager will reach out to make sure this gets resolved. Again, I am sorry for this situation.
business attempted to charge for unnecessary and fraudulent vehicle repairs
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Service manager was condescending and quoted higher prices than previously agreed.
Business reply on Google
Thank you for sharing your experience, Stan. We apologize for the inconvenience and would like to address your concerns. Please connect with us directly so we can assist you further. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Incorrect tire load index installed and incomplete refund process
Business reply on Google
Hi Tyler. We're sorry to hear about your experience and the frustration it caused. Please reach out to us directly so we can assist you further. We would like to help. Please connect with us at https://www.bigotires.com/contact-us